Hertz Car Rental - Buffalo - Sheridan HLE

Car Rental
Hours: Hertz Car Rental - Buffalo - Sheridan HLE offers a wide selection of vehicles to meet all your driving needs, from luxury and sports cars to SUVs, electric vehicles, vans, and trucks. Customers praise the excellent customer service and exceptional employees who go the extra mile to ensure a satisfying rental experience. The staff at pickup and drop-off are consistently friendly and helpful, especially for first-time renters. One reviewer was impressed by the calm yet urgent energy of the employees, who worked together seamlessly to answer customer questions and offer solutions. Even when handling calls from other customers, the staff demonstrated exemplary service by proposing alternatives and clear steps to accommodate their needs. While the overall experience is positive, one area for improvement is the handling of phone calls during in-person transactions. Reviewers noted that agents would interrupt conversations at the counter to answer the phone, completing the call before returning to the original customer. This was found to be frustrating, and it's recommended the staff alternate between the counter and phone to provide a more efficient and streamlined service. Despite this minor issue, Hertz Car Rental - Buffalo - Sheridan HLE is highly recommended, with one reviewer stating it offers the best customer service of any car rental agency they've used, advising others to rent from this location instead of the airport.

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1. Buffalo, New York