M&T Bank's Delaware Hertel branch and ATM in Buffalo, NY is known for its friendly and helpful staff who provide efficient and easy service for both personal and commercial banking. Customers appreciate the nice environment and reliable ATMs, which are available 24/7 outside the branch. The branch is often not busy, allowing for quick transactions. While some locations may have issues, this branch is consistently praised for its positive experience and helpful employees. Overall, M&T Bank focuses on serving the community with convenient banking options and a welcoming atmosphere.
Very professional, kind and helpful. Everything was clearly explained. Great customer service.
October 2025
Great branch with a very personal touch to customer service. Carlos O. Has been great and is very knowledgeable on the financial products they offer and has great attention to detail. If you are shopping around for a new bank and would like a more personal experience, I recommend.
October 2025
Understaffed, I was hung up on once when I called to ask a question, this guard has literally been sitting here in his phone like he's on vacation, like unless you just need to deposit a check or do something with a teller I wont try this bank.
