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9AM - 5PM
380 Rte 9W, Glenmont
Banks
“I’d like to express my appreciation for the outstanding service I consistently receive at the Trustco Bank. At this Branch the staff is always friendly, knowledgeable, and willing to go the extra mile to assist with my banking needs. From the moment I walk in, I’m greeted with a warm welcome and treated with professionalism and respect. Transactions are handled efficiently, and any questions I have are answered clearly and helpfully. It’s refreshing to experience such high-quality customer service — it’s what keeps me coming back. Thank you for making banking easy and enjoyable!”
“It is December 13th -- right around the corner from the holidays. I lost my job end of October. I had gotten a bit behind and to make a long story short, Stephanie at the Delmar branch was kind, generous and understanding and legitimately helped me out in several ways. I have since gotten a new job, but without asking twice Stephanie went above and beyond and did the max of what was allowed. Thank you so much, I hope you see this or it makes a difference somehow.”
9AM - 5PM
2929 US-9, Valatie
Banks
“The staff at the Valatie branch are pleasant to work with, in particular, the branch manager, Cherish. Cherish has shown herself to be knowledgeable, professional, responsive, and very helpful. My most recent interaction with Cherish was after the untimely death of a family member. She was compassionate and very kind while assisting us. She is truly an asset to both Trustco and the community at large.”
10AM - 4:30PM
267 Delaware Ave, Delmar
Banks
“Sean is a great guy and helpful in giving best options etc when deciding to finance my used truck. Love that they are located in my home town of Delmar, Branch is a beautiful new building and staff is polite with a smile. Keep up the great work and look forward to years of banking.”
“I had the pleasure of working with Tony Kelley on a recent loan. I don’t think there is a better banker out there! He was over the top responsive, did things behind the scenes so I didn’t have to, & answered every single question I had, day or night. Not only did Tony restore my trust in bankers, but he made me a HUGE fan of Trustco Bank! Look no further for your banking needs.”
8:30AM - 5PM
89 Miller Rd, East Greenbush
Banks
“The BEST credit union that I have ever used.
Fantastic options for checking, savings, CDs, credit cards, etc. And, none of the ridiculous fees and rules that commercial banks charge.
The staff is WONDERFUL- very helpful and nice.
I couldn't be any happier with a bank!”
“Superb customer service, thank you for all the help today, Debbie (11AM). I will be coming to this branch from now on. You were considerate, empathetic, and knowledgeable on a recent policy change (requiring account # from co-op shared branch credit unions for deposit). Very appreciate of the quick, friendly help!”
“This has been my bank for decades. I've seen many tellers and managers come and go. They've ALL been a perfect balance of personal and professional. They're not responsible for the changes in bank policies that all banks have to deal with and often seem hard to understand. I have rarely found comparable help at the three other banks in the area that I do business with.”
9AM - 5PM
167 Delaware Ave, Delmar
Banks
“Local banks with personal relationships seems to fading away these days. Trustco has been my local bank since the Home and City days. There's something about walking into a branch and the staff and manager know me by name (although they still ask for ID which I appreciate).
The Delmar branch is very fortunate to have Jason at the helm. Great guy. Great service. Great manager.
Many thanks,
Tom Pep”
9AM - 4PM
370 Delaware Ave, Delmar
Banks
“Everyone there, wants to be there and it shows. Super helpful. I really like this bank!
Have checking, savings, high yield savings, CD, always patient and knowledgeable.”
9AM - 4PM
2938 US-9, Valatie
Banks
“Always prompt pleasant service! Regardless if it's a quick transaction or requires needing to consult with a manager...it's always handled professionally and easily with a smile.”
9AM - 4:30PM
132 State St, Albany
Banks
8:30AM - 5PM
125 State St, Albany
Banks
“A great bank and a well-known company, represented by Chris, who received me with great warmth and splendor
Like Chris, whom I would like to meet to explain the details of your banking transactions, thank you from the bottom of my heart”
“I always enjoy coming here this is a great branch, lively group of people dedicated to helping. Haley was a big help in understanding my needs and solving the problem. Merry Xmas.”
“Shireen there for all your banking and personal needs you think im kidding. I give her 100% percent for easy banking tutorial and 100% for that personal needs support.”
“They're fine. They're a pretty small bank, so don't expect an online banking experience like BoA's. But the customer service is good, and I got a good deal on a mortgage by staying in the neighborhood.”
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“The ladies at this Pioneer branch should be the benchmark for any bank staff. I have lived in New York, California and TN and have done business with dozens of banks. The service here is honestly the very best I’ve ever had the opportunity to see. Their knowledge, respect and helpfulness is always at a 100% level and I greatly appreciate what they bring to the community. Thank you Glenmont team!”