Verizon in Cheektowaga offers excellent customer service and a range of mobile and internet solutions. Customers have shared positive experiences with the staff, who are described as patient, knowledgeable, and attentive. Many reviews highlight individual employees, such as Janice and Jay, for their exceptional support during upgrades and troubleshooting issues. One customer praised Janice for her thorough assistance with an upgrade to an iPhone 15 Pro Max, while another shared how Dawn and the store manager, Chris, helped resolve a fraud issue with professionalism and care. The staff's ability to keep customers calm during stressful situations was particularly noted. Additionally, customers appreciate the store's commitment to helping them find the best deals without pressure to upsell. The atmosphere is friendly and welcoming, making it a preferred choice for those in need of mobile solutions. With options for online orders, in-store pickups, and same-day delivery, Verizon provides convenient services for all needs. Overall, the Cheektowaga Verizon store is recognized for its positive environment and dedicated team, making it a recommended destination for anyone seeking mobile services.
This is the store closest to home so when we need assistance, it’s super convenient. We’ve worked with Dawn a few times who was lovely. King worked some real magic today in getting our Samsung 25 working once more. It’s a great store with wonderfully helpful employees.
August 2025
Usually very helpful sometimes I think it depends on which day you don't get the best help but but normally they are good
February 2025
Big store but a small selection and not enough workers. Plan on long waits.
