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“Went shoe shopping and Jilly was amazing. She was helpful and super happy. It was only because of her that I'm rating this so high. The cashier was miserable and slow. The manager walked away when there was a line 8 people deep. Jilly should train them on what customer service should look like.”
“Individual attention from a smart experienced employee. I’ve been running for 55 years and was confident when I left. I ran 3 miles that day pain free. Thank you!”
10AM - 7PM
4136 NY-31, Clay
Shoe Stores
“Excellent service. The associate read the scan of my feet and offered me many choices of sneakers for a perfect fit. The sneakers are pricy, but the health of my feet and other joints are worth it. It is great to have a professional service to fit shoes for my vey difficult and complicated foot problems.”
“Michelle is the absolute best! She makes sure my husband is taken care of everytime he needs something. She has a way to make you feel like one of her kids and you know your being well taken care of.”
“Always a must go for me at the mall. Nick and the team have a WIDE VARIETY of new shoes, hype beast items, clothing, collectibles, trading cards and more! They also have a great pre-loved section too for stuff pre worn and priced accordingly to condition. The key master game is always a hit too and Nick takes care of his customers very well. Be sure to give them some support and they’ll look at your stuff too for trades or selling. There is a lot of shoe knowledge in this place and if they don’t immediately have what you’re looking for, just ask them and they usually can find something within a few days or so. Great store, environment, selection and everything. Go check them out and show some love!!”
“At first, I was sketched because I wasn’t sure what to expect from this small shoe store. I was impressed at the fact the shoe store staff got on my first order right away the next day and already shipped it out. This process is actually much faster and better than other big companies’ operations, where you’d have to wait for days for your order to be “processed” first. By the way, the price on the Men’s ADIDAS OG SAMBA shoes were off the chart, too!
Anyway, boo on the first order though because the associate who packed my order accidentally sent me size 12 in US men size instead of 11 1/2. It was simply an error, but I contacted the store. The store manager resolved it quickly and immediately sent me another (correct) order, and I received it the following week.
10/10 recommend this store. You won’t regret it. Yes, it’s a small store, but the staff really work hard to please their customers. I can’t complain. 👋🙏”
“It's not like it used to be when it was downtown cause when I went there and got like 4 pairs of shoes they gave me a deal but with new management they don't work with you”
“So helpful. I knew nothing other than a cartoon with brothers. They not only realized it was Naruto but gave me ideas for my sons baskets! Great place! Will definitely go back!”
“I was pleasantly surprised by the BOGO offer at the store today. I was trying on a variety of styles and was getting a bit frustrated, until Krystal offered to assist me, she really went the extra mile to help me find both the right style, as well as the right color for me!
Krystal was very invested in getting me what was best for me. We also had a few good laughs along the way.?
Thank you Krystal. Keep up the good work. Good service is hard to come by these days!!”
8:30AM - 5PM
514 S Bay Rd, Syracuse
Shoe Stores
“Dr Edelman was so welcoming and knowledgeable. I liked his since of humor and made me feel welcome - the nurse that brought me back was very pleasant and the front staff were funny …. Office a bit dated but who cares as long as you are getting great service - I came due to slight ankle pains and my problem was resolved”
“There was a possible active shooter in the mall tonight, and the Zumiez staff was nothing short of absolutely amazing. They were calm professional and extremely kind. These were young women and men that could have have been facing life threatening danger. They tried to protect customers by asking that they remained in the store while they were locking down. Even after it was all clear they had helped me find gifts for my family. This is not the first incident at the mall, many of the employees have been through multiple incidents like this. I hope the company knows how profoundly professional and kind these employees are. What true assets to the company these young women and men are. Your employees should get a raise and recognition!”
“Was purchasing some sneakers for my kids, the sales associate Rob was so helpful. He was knowledgeable, kind and patient with us. A great experience and we will continue to shop here!”
“we got two pairs of shoes for our son, we were immediately by nate, he was VERY helpful and very personable. he made our experience very easy. thank you, nate at the destiny location, syracuse ny!”
“I went in the store knowing what I already wanted , I asked for a brown blazer and they pointed me straight to it . This was the final look after shopping all day 😩 matched perfectly with my penny loafers!”
“Great service and very knowledgeable when it came to sizing for the kids. Thank you Charles for helping us today. We love the new shoes and clothes for the kids.”
“This store has the most absolutely AMAZING staff! Anna and Kylei were very helpful, wonderful, kind and sent me next door to get the shoes I wanted. These girls need a raise! Thanks you two for being so kind! 😊❤✌”
“I was at Famous Footwear Sunday July 7th to return a pair of Nike slides. I found a cute Adidas hat for my daughter on sale! The employees were very helpful & there were many clearance items.”
“I’ve ordered 2 slides online and got the wrong item for both orders. Calling the helpline was useless because they tell you to go to a store and get it corrected that way.
I went to this store and had great help returning the items and getting the correct pairs ordered. They went out of their way to call me and give me additional details about my order. I have no complaints about this store from my experience.”
“Natasha Was really nice. They were very patient with me when I had to make a few transactions. I was able to get what I wanted very kind people. Definitely need more like her.”
“Went in this past weekend because my Sk8-Hi MTEs had a delaminating issue with the sole. Got them returned and a full refund no questions asked. On top of that the store manager let me know he would be putting in a quality concern for this product.
The entire staff was extremely nice and helpful. These types of interactions will ensure me and my family are life time customers!
I lost the receipt that had a survey on it. If anyone can email that I would gladly fill it out.
Thanks!”
10AM - 7PM
318 Towne, Center St, Fayetteville
Shoe Stores
“I love their clothes. I bought a sweater on line and discovered a small snag in it. I called and was told they didn't have it but could take it back to have a replacement sent to me. I got there and they had plenty AND it was on sale so not only did I get my sweater but money back.I've repeatedly suggested they open a store in the west side. That would make it so much better in my world.”
10AM - 8PM
537 Towne Dr, Fayetteville
Shoe Stores
“Nice place to get kids cloths especially when they have deals going. The only reason why not Five Years is the lack of clothing opinions for 12-18 and 18-24 months were I usually have to go online to pick up. Sneakers for us parents with little ones with wide big feet can also be problematic.”
“I went in and they were semi busy. I was asked if I needed help almost immediately. When I was ready, they were more than willing to help. Found the right size, and the cashiers were really friendly. Overall fun atmosphere!!!”
“I have always been met with friendly staff at this store. Never had a rude person approach me. Sometimes I go in just to look but leave without purchasing anything. I love the staff there.”
“DSW in the mall basement is a surprisingly convenient spot for shoe shopping! I was impressed by how well-stocked and organized the store was – everything was easy to find and the aisles were clear and tidy. Being located in the basement with direct parking access is a huge plus, making for a quick and hassle-free trip. What really stood out was the efficiency of their online order pickup. I placed my order online and within a day, my shoes were waiting for me right behind the counter. It was a seamless and speedy experience. If you're looking for a good selection of shoes and a convenient shopping experience, especially for online order pickups, this DSW is definitely worth checking out.”
“Just went to DTRL for the first time and the staff, especially Tee, was so friendly and kind. The store has an amazing selection for sneaker lovers! Finally found a pair of Nike Dunk lows which I have been looking for a while! Thanks”
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“Went in today for new work boots, had the pleasure of working with Jim to find a very nice pair of boots. Very well educated individuals who work in the field, didn't try to sell me on something I didn't need but instead told me what I needed based on my profession and delivered. Left with dry feet and a great experience, would recommend for everyone.”