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“I’m leaving a four star bc I am a business owner myself and I understand the importance of positive reviews, however I went there for the first time yesterday, Friday Dec. 22, at 3:30pm, and no one answered the phones. I ran over there anyway, to find the storefront windows were covered in brown paper and the door locked. As if they weren’t in business. If they moved from Salina street why haven’t they haven’t posted a new address online, or posted a photo of the new building, and if they are out of business then why did someone leave a review 5 days ago and why are their phones still going to their voicemail? It’s more than a bit peculiar.”
“Always a must go for me at the mall. Nick and the team have a WIDE VARIETY of new shoes, hype beast items, clothing, collectibles, trading cards and more! They also have a great pre-loved section too for stuff pre worn and priced accordingly to condition. The key master game is always a hit too and Nick takes care of his customers very well. Be sure to give them some support and they’ll look at your stuff too for trades or selling. There is a lot of shoe knowledge in this place and if they don’t immediately have what you’re looking for, just ask them and they usually can find something within a few days or so. Great store, environment, selection and everything. Go check them out and show some love!!”
“At first, I was sketched because I wasn’t sure what to expect from this small shoe store. I was impressed at the fact the shoe store staff got on my first order right away the next day and already shipped it out. This process is actually much faster and better than other big companies’ operations, where you’d have to wait for days for your order to be “processed” first. By the way, the price on the Men’s ADIDAS OG SAMBA shoes were off the chart, too!
Anyway, boo on the first order though because the associate who packed my order accidentally sent me size 12 in US men size instead of 11 1/2. It was simply an error, but I contacted the store. The store manager resolved it quickly and immediately sent me another (correct) order, and I received it the following week.
10/10 recommend this store. You won’t regret it. Yes, it’s a small store, but the staff really work hard to please their customers. I can’t complain. 👋🙏”
“So helpful. I knew nothing other than a cartoon with brothers. They not only realized it was Naruto but gave me ideas for my sons baskets! Great place! Will definitely go back!”
“It's not like it used to be when it was downtown cause when I went there and got like 4 pairs of shoes they gave me a deal but with new management they don't work with you”
“We had such a wonderful experience at the Crocs Syracuse location thanks to Matt! He was incredibly friendly, patient, and helpful and never hesitated to help us with anything we needed. We honestly haven’t had someone treat us with that much kindness and genuinely go out of their way to help in a very long time. We were so grateful and really hope Matt gets the recognition he deserves. He truly made our experience great. Thank you so much, Matt!”
“Dr Edelman was so welcoming and knowledgeable. I liked his since of humor and made me feel welcome - the nurse that brought me back was very pleasant and the front staff were funny …. Office a bit dated but who cares as long as you are getting great service - I came due to slight ankle pains and my problem was resolved”
“There was a possible active shooter in the mall tonight, and the Zumiez staff was nothing short of absolutely amazing. They were calm professional and extremely kind. These were young women and men that could have have been facing life threatening danger. They tried to protect customers by asking that they remained in the store while they were locking down. Even after it was all clear they had helped me find gifts for my family. This is not the first incident at the mall, many of the employees have been through multiple incidents like this. I hope the company knows how profoundly professional and kind these employees are. What true assets to the company these young women and men are. Your employees should get a raise and recognition!”
“Was purchasing some sneakers for my kids, the sales associate Rob was so helpful. He was knowledgeable, kind and patient with us. A great experience and we will continue to shop here!”
“we got two pairs of shoes for our son, we were immediately by nate, he was VERY helpful and very personable. he made our experience very easy. thank you, nate at the destiny location, syracuse ny!”
“I went in the store knowing what I already wanted , I asked for a brown blazer and they pointed me straight to it . This was the final look after shopping all day 😩 matched perfectly with my penny loafers!”
“Great service and very knowledgeable when it came to sizing for the kids. Thank you Charles for helping us today. We love the new shoes and clothes for the kids.”
“I’ve ordered 2 slides online and got the wrong item for both orders. Calling the helpline was useless because they tell you to go to a store and get it corrected that way.
I went to this store and had great help returning the items and getting the correct pairs ordered. They went out of their way to call me and give me additional details about my order. I have no complaints about this store from my experience.”
“I was at Famous Footwear Sunday July 7th to return a pair of Nike slides. I found a cute Adidas hat for my daughter on sale! The employees were very helpful & there were many clearance items.”
“This store has the most absolutely AMAZING staff! Anna and Kylei were very helpful, wonderful, kind and sent me next door to get the shoes I wanted. These girls need a raise! Thanks you two for being so kind! 😊❤✌”
“Natasha Was really nice. They were very patient with me when I had to make a few transactions. I was able to get what I wanted very kind people. Definitely need more like her.”
“Went in this past weekend because my Sk8-Hi MTEs had a delaminating issue with the sole. Got them returned and a full refund no questions asked. On top of that the store manager let me know he would be putting in a quality concern for this product.
The entire staff was extremely nice and helpful. These types of interactions will ensure me and my family are life time customers!
I lost the receipt that had a survey on it. If anyone can email that I would gladly fill it out.
Thanks!”
“DSW in the mall basement is a surprisingly convenient spot for shoe shopping! I was impressed by how well-stocked and organized the store was – everything was easy to find and the aisles were clear and tidy. Being located in the basement with direct parking access is a huge plus, making for a quick and hassle-free trip. What really stood out was the efficiency of their online order pickup. I placed my order online and within a day, my shoes were waiting for me right behind the counter. It was a seamless and speedy experience. If you're looking for a good selection of shoes and a convenient shopping experience, especially for online order pickups, this DSW is definitely worth checking out.”
“I went in and they were semi busy. I was asked if I needed help almost immediately. When I was ready, they were more than willing to help. Found the right size, and the cashiers were really friendly. Overall fun atmosphere!!!”
“Just went to DTRL for the first time and the staff, especially Tee, was so friendly and kind. The store has an amazing selection for sneaker lovers! Finally found a pair of Nike Dunk lows which I have been looking for a while! Thanks”
“Finish line a sneaker store; they sell athletic shoes for men and women from different vendors and athletic clothes as well. I recommend you visit and see the different styles. Thank you”
“The store is beautiful first time ever being there and the staff is very attentive they help you find what you're looking for I will definitely be going back to that store I'd rather shop there than any other prime shoe store like champs or finish line or Nike or dicks their customer service is a lot better than any of those other stores.”
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“Michelle is the absolute best! She makes sure my husband is taken care of everytime he needs something. She has a way to make you feel like one of her kids and you know your being well taken care of.”