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“The gentleman was a joy to work with. He took his time and explained everything thoroughly. He made sure I got exactly what I wanted without any hassle whatsoever. I would recommend him for excellent service and quality assurance.”
“Was so stressed after my phone screen broke it was glitching everywhere came in today @ 7:10 he said had one more person so about a hour, he had it done in less than a hour I came back to my phone literally brand new & he put a privacy screen on as well I’m so grateful and amazed @ the customer service & the services provided here !!! Sooo friendly too thank you so so much”
“The store owner gave me good customer service he is the best I would refer anyone to him he's great and I really appreciate him so much good customer service”
10AM - 5PM
316 US-9W, Glenmont
Mobile Phones
“This has been my go to Verizon store for several years. The staff is always extremely polite,
professional and knowledgeable. They work together to solve any problems.
This last visit will keep me returning! I had the pleasure of working with Shafi, he was all of the above and more. Thank you for always making what most of think of as a chore into a fun and pleasant experience!”
“Extremely fast service, took just less than an hour to replace an HDMI port on my xbox series X. Done right in house you can even watch them do it. Great, fast service that'll fix it right the first time”
“I been a metro customer for 8 years love their service but they changed their mobile app and it is really hard to pay your bill with all the ads and promotions used to be just one click now it took over 5 minutes to make my payment hope they see this and make it better.”
“I’ve had bad experiences at the Crossgates location but this one was exceptional. Extremely attentive and professional. Glad I got the pleasure of doing business with this location. Made my experience enjoyable for once. Luka was amazing and Nick was great as well!”
“OUTSTANDING! Lela Valles is knowledgeable, professional and exceptionally patient. She spent hours resolving our complex phone/fraud issue. She was thorough, determined and went above and beyond in making sure the issue was completely solved. Braiden, another Verizon representative, was helpful and supportive in clearing up the problem. Thank you!!”
“My son wanted to upgrade his phone this past December. Jaime was amazing. They did not have the color phone he wanted but she went out of her way to help him locate one at a store in our area even though it was very late. She was professional, thorough, and committed to help him find the right phone and the right deal. Trust her to help you navigate to the best opportunity. Not to mention she was just delightful!
Today I had to follow up on a matter we were struggling with. Jason, the store manager, overheard the conversation the rep and I were having. He came over to assist. It is obvious that excellence is the standard there. Jason made the calls necessary to resolve my concerns, reviewed my account, ensured that we had the things we needed and educated me about things that I was not using.
There are stores closer, but as long as he and Jaime are there that is my store of choice.
The Scotia Glenville store and staff are top notch service providers. Just can't say it enough, go there you are in great hands!”
“Hi, im a customer of Metro by T mobile and I have been to this store located at 465 Central Ave and metro the Manager Adeel Ali who got me an amazing Deal for keeping my same number with an upgrade device with good Accessories I needed. Highly recommend. Thank you.”
11AM - 6PM
18 Wolf Rd, Albany
Mobile Phones
“I had a great experience working with Morgan at the T-Mobile Wolf St store. She was extremely helpful, thoughtful, and genuinely focused on what was best for the customer.
Morgan took the time to educate us about the available plans, credits, and better options instead of simply trying to make a sale. Her knowledge, professionalism, and presence of mind saved us a lot of time and money.
Kudos to Morgan! I truly appreciate the great service, positive energy, and dedication she brings to her customers and the T-Mobile team. Keep up the excellent work!”
“Really chill store and staff.”
Walked in just to ask questions says and ended up switching. The guy at the counter explained everything without rushing me. Smooth experience.”
“I needed to upgrade to 5G but was apprehensive about how painful the process might be. Turns out, no worries. It was seamless and got everything ported over to the new phone. Whole process took maybe a half hour at most and was painless, not painful. Based on my two experiences there (first was in 2021), I consider them very professional and very helpful, Highly recommended.”
“It is a remarkable feeling to know that one can rely upon a company - and its staff to provide top-notch, professional service in a timely manner.
Jonathan Rollo, of the Verizon Store located in the Star Plaza of Guilderland, was most helpful in assisting me with matters regarding my cell phone. I greatly appreciate his courtesy, patience and professionalism and would like to recommend this terrific Guilderland business to all.”
“This store is 100x better than Glenmont. They don't lie and cheat you. I was cheated by Darius in Glenmont but here the management team and owner take great care of me and my friends and family. This is a full service store and the way Verizon should be£!”
10AM - 6PM
664 Loudon Rd, Latham
Mobile Phones
“Sky was the representative that I worked with at the Latham location. She was not only very professional throughout the entire experience, but she was Personable. She went above and beyond to help me get situated with a new phone and handling the old one. I would highly recommend sky to be someone you emulate your other employees used to be like; As someone who has formally worked in customer service people like sky are rare to find in this industry. Sky, thank you for listening to my problems and helping me get through!!! Janelle”
11AM - 5PM
363 Broadway, Troy
Mobile Phones
“Good service, Thank you, Metro, by t-mobile
I got a marvelous deal with this store, I got 4 free phones and 2 free tablets with just $130.
I recommend everyone to grab the new deals”
“I had a fantastic time at the at&t store with Kerrina! She was able to fully go over my bill explain to the fullest extend how to save money dramatically. After that I did decide to upgrade and kerrina helped me through the entire process and made me feel completely comfortable! Highly recommend store!”
“I needed my own Wi-Fi and Azzy helped me out with that. He assured me that it was very easy to set up. I wasn’t so sure but he was right! All my devices are set up so I’m REAL happy about this and the service I received. Thank you!”
“Great staff, helped me with a warranty exchange. Easy to work with. Care about the customers. Bob , the manager was great and very helpful. Went out of his way to help me.”
11AM - 6PM
307 Troy Rd, Rensselaer
Mobile Phones
“Jaron helped me out as soon as I walked into AT&T. He was very professional, courteous and friendly. The reason I was there was taken care of quickly and I was on my way. Thank you!!”
“I had a great experience at T-Mobile yesterday thanks to Braydon. He diagnosed and resolved my phone issue in no time, handling everything with genuine patience and skill.”
11AM - 6PM
313 19th St 1 East, Watervliet
Mobile Phones
“A great experience upgrading my phone today. Niveta answered all of my questions, provided a ton of information and ideas and made sure that I walked out with my new phone all ready to go. I really appreciate her time and effort. One of the best buying experiences, of anything, ever. Thank you!”
“I recently had a issue with renewing my service after some time away. Hassan at the 900 central avenue helped me and was a wonderful representative of the company. I cannot thank him enough for going Above and beyond.”
“I've been a T-Mobile customer for over 20 years and have never regretted it. I dropped by here yesterday to get a new sim card. I was helped by a wonderful young man, Marco. He knew his business, was informative, knowledgeable and friendly. Unlike some places I've been, he made me feel welcome while he replaced my sim card and checked to make sure it worked. Anytime I need help in the future, I'm coming here!”
9AM - 6PM
87 Central Ave, Albany
Mobile Phones
“Quick, professional, and reliable service. They fixed my phone perfectly and explained everything clearly, with no hidden costs. Highly recommend this shop for fast and trustworthy phone repairs.”
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“Matt was incredibly knowledgeable, helpful and friendly! Top notch customer service!!! He is the type of employee that a company should cherish, reward and celebrate. Thanks Matt for everything!!”