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“The gentleman was a joy to work with. He took his time and explained everything thoroughly. He made sure I got exactly what I wanted without any hassle whatsoever. I would recommend him for excellent service and quality assurance.”
“Adrian and Jermaine were amazing! As I was visiting my mother accidentally shattered her phone screen and needed repairs asap. They let us know all technical warnings before taking it in and had us in and out in less than 30 minutes. Will be recommending Wireless Hope going forward, as we have gone to other techs (Albany) who have completely messed up basic cell prompts in the past.”
“Was awesome I always have a Great experience here service is Phenomenal prices as well Mr Azim always comes through for me I dropped my phone in water so needed a phone Asap Greatly appreciative and thankful !!!”
10AM - 5PM
316 US-9W, Glenmont
Mobile Phones
“This has been my go to Verizon store for several years. The staff is always extremely polite,
professional and knowledgeable. They work together to solve any problems.
This last visit will keep me returning! I had the pleasure of working with Shafi, he was all of the above and more. Thank you for always making what most of think of as a chore into a fun and pleasant experience!”
“Extremely fast service, took just less than an hour to replace an HDMI port on my xbox series X. Done right in house you can even watch them do it. Great, fast service that'll fix it right the first time”
“I been a metro customer for 8 years love their service but they changed their mobile app and it is really hard to pay your bill with all the ads and promotions used to be just one click now it took over 5 minutes to make my payment hope they see this and make it better.”
“I stopped in for tech support today. Kevin was kind, friendly and knowledgeable. I walked our with my issue resolved having had a great interaction. 5 stars ⭐⭐⭐⭐⭐”
“My son wanted to upgrade his phone this past December. Jaime was amazing. They did not have the color phone he wanted but she went out of her way to help him locate one at a store in our area even though it was very late. She was professional, thorough, and committed to help him find the right phone and the right deal. Trust her to help you navigate to the best opportunity. Not to mention she was just delightful!
Today I had to follow up on a matter we were struggling with. Jason, the store manager, overheard the conversation the rep and I were having. He came over to assist. It is obvious that excellence is the standard there. Jason made the calls necessary to resolve my concerns, reviewed my account, ensured that we had the things we needed and educated me about things that I was not using.
There are stores closer, but as long as he and Jaime are there that is my store of choice.
The Scotia Glenville store and staff are top notch service providers. Just can't say it enough, go there you are in great hands!”
“Hi, im a customer of Metro by T mobile and I have been to this store located at 465 Central Ave and metro the Manager Adeel Ali who got me an amazing Deal for keeping my same number with an upgrade device with good Accessories I needed. Highly recommend. Thank you.”
“Stefan was a great help and answered all the questions I had and assisted with the changes I needed on our bill. Will deff be looking for Stefan next time I'm in”
11AM - 6PM
18 Wolf Rd, Albany
Mobile Phones
“Dino was an actual godsend. I originally went to the Queensbury location and had an awful experience. Dino was kind and efficient. I will absolutely make the hour+ drive in the future!”
“I needed to upgrade to 5G but was apprehensive about how painful the process might be. Turns out, no worries. It was seamless and got everything ported over to the new phone. Whole process took maybe a half hour at most and was painless, not painful. Based on my two experiences there (first was in 2021), I consider them very professional and very helpful, Highly recommended.”
“Really chill store and staff.”
Walked in just to ask questions says and ended up switching. The guy at the counter explained everything without rushing me. Smooth experience.”
“It is a remarkable feeling to know that one can rely upon a company - and its staff to provide top-notch, professional service in a timely manner.
Jonathan Rollo, of the Verizon Store located in the Star Plaza of Guilderland, was most helpful in assisting me with matters regarding my cell phone. I greatly appreciate his courtesy, patience and professionalism and would like to recommend this terrific Guilderland business to all.”
“This store is 100x better than Glenmont. They don't lie and cheat you. I was cheated by Darius in Glenmont but here the management team and owner take great care of me and my friends and family. This is a full service store and the way Verizon should be£!”
“Great manager! Joe really went above and beyond for me. The only complaint is it was quite short staffed given it’s Xmas week. I waited 45’ before anyone was available to help me. Was there for 3.5 hours. Tedious process. That requires more staff to handle the volume at this time of year and on weekends, too.”
11AM - 5PM
363 Broadway, Troy
Mobile Phones
“Good service, Thank you, Metro, by t-mobile
I got a marvelous deal with this store, I got 4 free phones and 2 free tablets with just $130.
I recommend everyone to grab the new deals”
“I had a fantastic time at the at&t store with Kerrina! She was able to fully go over my bill explain to the fullest extend how to save money dramatically. After that I did decide to upgrade and kerrina helped me through the entire process and made me feel completely comfortable! Highly recommend store!”
“I went into this location and left very happy when I was able to trade In my phone and get a brand new one I couldn’t be more grateful for a young gentleman who’s name starts with an “A” he has black hair with a beard I apologize I just don’t want to spell his name wrong but he was nice, helpful and kind to me, he helped me setup my phone the right way so I definitely appreciated his help I love T-mobile and the workers inside are very friendly.”
“I needed my own Wi-Fi and Azzy helped me out with that. He assured me that it was very easy to set up. I wasn’t so sure but he was right! All my devices are set up so I’m REAL happy about this and the service I received. Thank you!”
11AM - 6PM
307 Troy Rd, Rensselaer
Mobile Phones
“Jaron helped me out as soon as I walked into AT&T. He was very professional, courteous and friendly. The reason I was there was taken care of quickly and I was on my way. Thank you!!”
11AM - 6PM
313 19th St 1 East, Watervliet
Mobile Phones
“I went to the Watervliet location in January 2026. I was locked out of my phone and was worried but I would lose everything on it. Nivi was very professional and knowledgeable and helped me get it back up and running. It was a very pleasant experience and I appreciated her kindness when dealing with a nervous customer.”
“After much debate, I decided that my 23 year old, almost mint condition, Mercedes-Benz finally needed an upgrade. It was time to replace the cassette tape-deck radio and upgrade to a new wireless Apple CarPlay enabled touchscreen. After doing some research I decided to visit Boomer Mcloud in Schenectady. When I walked in I was immediately greeted by the General Manager Joe. He was super patient and answered all of my questions without trying to give me the typical sales pitch. He walked me through all of the options available for my car and scheduled my appointment. I wanted to retain the classic look of my radio console so I purchased a console frame that matched my original but could fit a touchscreen instead of just my old tape-deck. Needless to say the technician customized the entire setup to fit as I envisioned. I’m very happy with the entire experience. Not only did Joe and his staff provide great customer service, they did an excellent job installing my custom frame, touchscreen and backup camera in under 3-4 hours as projected. Their prices are very reasonable and if they don’t have exactly what your looking for Joe will get it for you. I’d highly recommend this spot for your car audio needs, especially if you need something custom!!”
“I had Verizon for 21 years and considered a switch to T-Mobile. Asaf worked w/ me to learn service options and helped find a least costly plan to meet my needs. While I was also going to visit Verizon to discuss lower costs, I decided not needed. Went w/ Asaf on plan and a new iPhone/iPad. Even switched (unplanned) from a Fitbit to an Apple Watch! Asaf knew his stuff—on products, plans, and financial options that best met my needs. AND was patient/kind as this senior gal asked tons of Qs! ? Icing on the cake—he set up all my new “toys” and gave me a tutorial on each new toy. Along the way, Nick and Brad also helped with the same excellent capability and patience! A super team! For those who hate buying both cars and tech stuff, can’t do better than T-Mobile Glenmont.”
“I recently had a issue with renewing my service after some time away. Hassan at the 900 central avenue helped me and was a wonderful representative of the company. I cannot thank him enough for going Above and beyond.”
“I've been a T-Mobile customer for over 20 years and have never regretted it. I dropped by here yesterday to get a new sim card. I was helped by a wonderful young man, Marco. He knew his business, was informative, knowledgeable and friendly. Unlike some places I've been, he made me feel welcome while he replaced my sim card and checked to make sure it worked. Anytime I need help in the future, I'm coming here!”
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“Matt was incredibly knowledgeable, helpful and friendly! Top notch customer service!!! He is the type of employee that a company should cherish, reward and celebrate. Thanks Matt for everything!!”