Cell Phone Stores in Latham, NY

“Sky was the representative that I worked with at the Latham location. She was not only very professional throughout the entire experience, but she was Personable. She went above and beyond to help me get situated with a new phone and handling the old one. I would highly recommend sky to be someone you emulate your other employees used to be like; As someone who has formally worked in customer service people like sky are rare to find in this industry. Sky, thank you for listening to my problems and helping me get through!!! Janelle”

“Jay was excellent. He was very knowledgeable and helpful with my son's issue. He had fixed in less than 10 minutes and we walked away with service on my son's phone. He was very communicative. Respectful. Enjoyed our conversation. Make my son and I smile and laugh. Thank You for being a normal person with an amazing way of making the customer feel appreciated. Thank You for helping my son with his issue. Definitely will be back to your store if my son wants upgrades or other services from ATT. Have a great evening. 🙂”

“We had a great experience with the T-Mobile expert Kashan, who assisted us at Sam’s Club. He was extremely accommodating, patient, and knowledgeable throughout the entire process. He took the time to understand our needs and clearly explained all our options.

What stood out the most was how he made sure we got the best possible offer tailored specifically to what we were looking for. His professionalism and willingness to help made the whole experience smooth and stress-free.

We’re also very thankful that when we came back for additional assistance, another staff member was just as accommodating and helpful - they’re the best team!”

“Brandon helped me in an efficient way. He helped with my bill and transferred my phone to an iPhone 17 in a short amount of time. The store was clean and everyone there was very nice. I’m so glad I went to the Latham, NY store and will recommend it to anyone looking for a good experience.”

“Great service! They were friendly, helpful, and worked hard to make sure everything was taken care of. I really appreciated their professionalism and positive attitude. Overall, it was a good experience, and I'd definitely recommend them.A few weeks ago, a young associate named Meadow helped me the best she could and recommended other resources that could guide me in the right direction since my iPhone had been locked for over 2–3 years. Even though she couldn't completely solve the issue, she was incredibly patient, kind, and had such a positive attitude. I really appreciated how understanding she was and how she took the time to help me. She made the experience much better, and I truly enjoyed working with her. Thank you, Meadow, for your excellent customer service!”

“Just had a great experience with Kitana and Tee. My mother needed a new phone because her phone was approximately 10 years old. In any case, as many people know, getting a new phone can be a hassle. Thanks to their professionalism and their assistance, we were extremely happy with their service.”