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“As the owner of Hilux Real Estate of Hadley / Luzerne, NY.
I myself, Dan Novak have found this Hardware store to have most everything. The workers are always attentive and helpful.”
“They didn’t have what I needed in stock. Supervisor Andrew was very helpful, even found a store that had what I was looking for. Will definitely be back to this location.”
“We just wanted to acknowledge one of the managers, Tevin. We have been remodeling a home for the past 8 months and have purchased 80% of our materials from Lowe’s. Tevin has always gone above and beyond to help in any way he can. Yesterday 4/25/26 we had the worst experience we have ever had with customer service and two employees in the garden center. They deliberately walked away from my fiance, who was on the outside of the gate waiting for the 4 fence panels he had purchased and they were called to pull (from the register in the PRO checkout). My fiance then walked back around and into the store - to which these two employees still ignored him, and refused to help. I knew something was going on, because it was taking WAY longer than it should have. I looked through the gate to see my fiance, sifting through the panels himself, when normally someone would have them pulled and ready to be set on our trailer. I ran around and back into the store, and grabbed Tevin, who immediately came out and took care of the situation. (The first two employees conveniently were MIA at this point). Tevin started grabbing panels to help Josh, apologized over and over for the inconvenience and you could truly see the embarrassment on his face for the way we were treated. The two disrespectful employees then appeared again, and decided to exchange words with us about what happened, trying to justify their complete lack of customer service. So, thank you Tevin! For knowing customer service in and out, and stepping up and in to help when customer service falls short from the other employees.”
“Purchased a Weber 315 LP gas grill today. Chris was outstanding and helped with the sale. The store manager and cashier Patty were excellent to also work with. I had tried to purchase a similar grill at Lowe’s but the supervisor was a jerk. They helped me load it in my car and the process was so easy. Thanks very much!”
“Love this home depot !!! Stopped in today BEST precut wood 2x4's for fires! Thank you so much !
*Update: burn time on treated wood is PHENOMENAL. ! Will buy again!”
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“We are very lucky to have Whites Hardware in our town. Not only does this store have EVERYTHING, the staff is always there to meet your needs. I’d like to give a huge shout out to Tyler who on Sunday morning 4/26/26 helped me out big time with some leaky PEX hoses related making a repair at my camp. I really appreciate it!”