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“Suki was extremely professional and provided invaluable assistance in helping us select the appropriate mattresses. She demonstrated a high level of responsibility by ensuring the quality and accuracy of our order, and he remained consistently responsive throughout the entire process.”
“These guys are really nice and helpful especially miguel he was patient and really took the time to show me around the different options they have to find the perfect furniture”
“I went to the store during their 4th of July sale and Irandel greeted me and assisted me right away. She showed me the mattresses on sale and when I told her my concerns and budget, she showed me all the options (and thankfully there were plenty!). Irandel was very knowledgeable of the different kinds of mattresses, how springs affect support, explaining gel mattresses etc. She was personable from the start. Even if I asked the same question over and over again till I understood, she was patient and explained it till I got it. She interacted with me like a regular person and I enjoyed that the most. Ended up buying a mattress and I can’t wait to sleep on it lol!”
“Rome was extremely helpful. He was knowledgeable about the products, made sure to ask me details about my sleeping patterns and needs, was patient and honest with my questions, and was friendly and enjoyable to talk with. Thanks for everything!”
“The Associate Steven was the absolute BEST! He was patient and very personable. He explained the different mattresses and let me try each one. He gave me information on certain deal. I felt very comfortable making my purchase and knowing exactly what to expect with delivery. I purchased because I loved the product not becuase I was pushed and that was such a refreshing experience.”
“Russ was simply amazing. He took the time to listen to our concerns and help direct us to exactly what we were asking for. The next mattress I buy will definitely from this store. Thank you Russ, very much appreciated.”
“Nick was amazing from the start. Very informative, patient and hospitable. He is a knowledgeable young man and he took his time . I appreciate amazing customer service and Nick provided that and went above and beyond! Thanks again”
“Rohat, was knowledgeable and assisted me in picking the right mattress for my needs. I tried several and he let me take my time and there was no rush, as choosing the right mattress is important for your health and personal.I highly suggest the Upper Eastside Mattress Firm Outlet due to the professionalism that Rohat exhibited.”
“John was very helpful. He pulled out 2 mattresses to let me try and one of them twice after I tried a couple on the selling floor. Seemed to be more interested in making sure I was satisfied than trying to sell me a very expensive mattress. He gave me a good deal and I am very happy with the purchase.”
“5-Star Google Review for Raym
I recently picked up furniture from the Raymour & Flanigan location at 48-18 Northern Blvd in Long Island City, and I couldn’t be happier with the experience!
The team was extremely professional and helpful. Special thanks to Yuri Akilov, who made the entire process smooth and stress-free. He was knowledgeable, friendly, and went out of his way to ensure everything was handled perfectly.
The pickup instructions were clear, the staff was courteous, and the whole experience was seamless from start to finish. If you’re looking for quality furniture and excellent customer service, this is the place to go!
Highly recommend — 5 stars all the way!
Would definitely shop here again.”
“Super great experience. Amazing staffs. Elvin is my hero he is so helpful , fun, and kind. Always want to help me get the best mattress and great price. Highly recommended!”
“Robert P. was incredibly helpful from start to finish. He took the time to understand my needs, answered all of my questions honestly, and never made me feel pressured to buy anything. He was welcoming, attentive, and genuinely focused on understanding my needs rather than making a sale. Truly one of the best salespeople I’ve ever met!
Instead of feeling like I was being sold to, I felt like I was being guided by someone who truly wanted to help me find the right mattress. As a very indecisive person his patience and guidance meant the world to me 🙌 He made the entire experience comfortable and stress free, and I left feeling confident in my purchase. Thank you, Robert, for not only helping me find the perfect bed but for making the entire experience such a positive one! Cannot thank you enough Mattress Firm”
10AM - 9PM
410 Gateway Dr, Brooklyn
Furniture Stores
“My mom was badly in need of a mattress, replacing one that was over 20 years old. Asia Reid at the Gateway Mall location was very knowledgeable about the different brands, and how to choose the right firmness for comfort and spine alignment. She was very professional and friendly. Also arranged for a quick delivery! Mom is looking forward to a good night sleep!”
“I had an amazing experience thanks to Daisy, the store manager. From the moment I walked in, she made me feel welcomed, listened carefully to my needs, and never made me feel pressured. She took the time to understand what I was looking for and helped me find the perfect mattress for where I am in life right now.
Daisy's kindness, patience, and genuine care made all the difference. Exceptional customer service like hers is hard to find these days, and I truly appreciate the time and attention she gave me.
If you're looking for a new mattress, I highly recommend visiting this Mattress Firm. You'll receive outstanding customer service, compassion, and professionalism.
Thank you, Daisy, for making this such a wonderful experience!”
10AM - 9PM
2264 Bartow Ave, Bronx
Furniture Stores
“The five stars are especially for the manager Gean, who has been incredible throughout our purchase experience. We initially purchased a couch, which delivery team made an error delivering the right piece. Gean was extremely proactive in handling the situation and made the exchange experience very smooth. He took time out of his busy schedule to answer our calls and even followed up. I highly recommend this place and will definitely purchase here again because of Gean.”
“Jacob was an excellent salesman. He was extremely personable, and knowledgeable. I would absolutely recommend him to anyone who’s looking for a new mattress or pillow.”
“My husband and I had the pleasure of working with Natalie. She was working despite being physically unwell and walked us through all the best options for us and gave us the time and assistance we needed to make an informed decision. We couldn’t be happier with her service!!”
“My mother was looking to furnish her apartment. As soon as we walked in we were greeted by Donna B. She was attentive, friendly, knowledgeable and easy to work with. If you want a pleasant experience while shopping for furniture ask for Donna”
“Our salesman Anthony Sanchez was very professional. He very knowledgeable on the mattresses that mattress firm carries. If looking for a new Mattress stop in and ask for Anthony Sanchez. He made the purchase of our mattress seamless and painless.”
“I went at 4th July Sale ! That helped w/ getting an extra Good price. Sales rep.Mirta knows her stuff & Knows How To Sell. She Let's you take your time & really get a feel for the mattress.
Delivery was prompt & the lovely guy who put the frame together was ambidextrous ! Very Professional Installation & customer service ! Altogether a positive experience. J.M.
(BAYRIDGE BRANCH WAS CLOSED)”
10AM - 9PM
88-02 Queens Blvd, Elmhurst
Furniture Stores
“My experience today was AMAZING. Gained a loyal customer due to the well informative and amazing Sleep Expert Christian Valentin. Me and my girlfriend are moving the 1st of December in the next month so we were looking for a mattress that was just right for the both of us. He made it such a breeze and a no brainer. From explaining how important sleep actually was to explaining what the mattress is made of and all about adjustable bases. If it wasnt for him, we wouldnt have found the first perfect mattress. Mann this guy can sell water to a Fish. Amazing at what he does truly impressed. Made the time go by fast, with all the knowledgable information and wholesome hospitality. This guy deserves a raise man!!”
“Alex was incredibly quick, efficient, and extremely kind. We called ahead on the drive in and he got us settled in 15 minutes once we arrived. What a way to welcome us to the neighborhood. Thanks so much!”
“I had an amazing experience at Mattress Firm thanks to Jonathan and the entire staff. From the moment I walked in, they made me feel right at home. Everyone was friendly, welcoming, and genuinely focused on helping me find the perfect mattress without any pressure.
Jonathan was incredibly knowledgeable, patient, and attentive throughout the entire process. He took the time to answer all of my questions and made sure I felt confident in my decision. Purchasing a new mattress is a big investment, and thanks to Jonathan, it became one of the most exciting purchases of my life!
I truly appreciate the outstanding customer service and positive experience. If you’re looking for a new mattress, I highly recommend stopping by and asking for Jonathan. You won’t be disappointed!”
10AM - 9PM
345 Rockaway Tpke, Lawrence
Furniture Stores
“Great experience and staff. Highly recommend this location. Dan was our guest specialist and made our purchasing easy and hassle free. Really liked the overall vibe here.”
“Natalie was very helpful in getting us a mattress for our new apartment. She was very patient and attentive as we tried multiple mattresses in trying to find the best fit. She’s the best! We are getting exactly what we need!”
“I bought a high-quality pillow from Mattress Firm, and Moncef is an excellent sales expert. He introduced me to different types of pillows and helped me choose the right one based on my sleep habits.
Unfortunately, FedEx lost my package. I contacted FedEx many times but received no solution. When I called the Mattress Firm store and explained the situation, my sales expert Moncef immediately understood and went above and beyond to help me get a replacement.
It was such a big relief, and truly the best Christmas gift I could give myself. Moncef is patient, knowledgeable, and takes great care of his customers both during and after the sale.
Highly recommend! Thank you, Moncef!”
“Beatrice was a lovely sales person . We really enjoyed working with her AND we bought a mattress. She made shopping a pleasure.
Linda and Nicholas Kramer”
“Amin helped me choose the right product with his professional knowledge and expertise. He took the time to understand what I was looking for and helped me save money on the bed I wanted without compromising on quality.
There was a small hiccup with the delivery, but Amin quickly stepped in and resolved the issue for me. I truly appreciated his responsiveness and dedication to customer service.
I’m really happy with the product.
Thank you, Amin, for making the entire purchasing experience smooth.”
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“I have been a customer for years! This is my go to furniture store. David is amazing and always tries to find what you are looking for. I have bought bedroom, livingroom and now just purchased this dining set that I am IN LOVE with! His guys are professional and assemble furniture quickly. I was blown away by the level of service he still delivers and constantly checks all boxes!!! Thank you so much David! Keep thriving, you deserve it! Best, Rosa”