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“Show the prices may be a little higher than home Depot but I'll say this, when home Depot is a ghost town, if I'm walking around looking for something someone always comes to help me at Value”
“Love the store. Great customer service. Amazing selection of products. Pleasure to still have the ability to go to a real, independent hardware store and get personal attention from knowledgeable and experienced staff.”
“Home Depot is awesome overall. Each store can have it's quirks, but for me I've really enjoyed working with the stores for all my DIY and business needs.”
“We updated our kitchen after 30 years and worked with Colette. She was extremely professional, experienced and efficient. ProSource had all the products we needed, from cabinets to sinks to hardware. Every question was answered promptly and any issue handled professionally. We are very satisfied and would highly recommend.”
“I've gone to this Home Depot many many times and it's usually pretty good. Most recently I went and the one product I was looking for had a price sticker on the shelf, but the space where the product should have been was filled by something completely different. Luckily an employee came around the corner at that same minute and asked if I needed help. I explained the situation, but he was kind of surly and didn't believe the store even carried the product I was asking for despite there being a price sticker on the shelf for it. He then whipped out his inventory/price checker and found that I was right and a shipping box with several of the products was stashed away on a higher shelf. He got me on my way by getting the rolling stairs and grabbing that box and one of the products.”
“I recently had an incredible experience at Arthur's True Value Hardware in Orchard Park. On my visit, I purchased two chainsaws: a mid-level gas-powered one and a professional model electric version. The same day, I went through three tanks of gas cutting up 26 trees on my property. The performance of these chainsaws was nothing short of impressive, marking a significant improvement over what I was using previously.The staff at Arthur's True Value Hardware were outstanding. Not only were they super helpful, but they were also incredibly educated on the products they sell. They guided me through the options, ensuring I made a quality purchase that best suited my needs. On top of that, they assisted me in getting an extended warranty for both units, which adds an extra layer of confidence to my investment.Choosing chainsaws could have been a daunting task, but the expertise and customer service at Arthur's True Value made it a smooth and satisfying experience. Whether you're a professional or just looking to maintain your property, I highly recommend visiting Arthur's for your hardware needs. Their knowledgeable staff and the quality of their products are what set them apart.”
“I spend a lot of money at home improvement stores. I think the selection has gotten better over time. I now make it a routine to stop in and check here first. Some of the products are better than anywhere else.”
“We had the absolute pleasure of working with Edward Wallace for our bathroom face lift, and we couldn't be happier! From the start, he was incredibly attentive, truly listening to our ideas and offering insightful suggestions that made the project even better than we had imagined. His positive energy and dynamic approach made the entire process fun and stress-free. What stood out the most was his great sense of humor and willingness to collaborate - making us feel like a valuable part of the creative process. It is rare to find such outstanding customer service these days, and we are beyond grateful for his expertise, enthusiasm, and kindness. If you are looking for someone who not only delivers excellent work, but also makes the experience enjoyable, look no further. Highly recommend!
~Scott & Marylou”
“Upon checkout a man assisted us at the cash or card checkout. The cash change back was 50cent, he seemed growingly aggrivated as he awaited the 2 quarters to dispense. One came out, the other sat inside machine with a clicking sound, I commented hmm sounds like the change back might be jammed, he responded snottily "no it's not", I looked at him like say what when the second quarter popped out, he handed me my change & receipt didn't say thank you and had an angry look on his face. He had a beard, facial hair, light brown. He won't talk like that to me again. I'm a retired RGM who has trained numerous teams not to be like that guy. If he's got a at home personal situation going on he needs to leave it there, period!”
“Went here for work boots, sales representative - Jerry in footwear went well above expectations to accommodate me in making a good affordable work boot choice as well as gel/foam inserts.”
“Big. Decent selection and price. Just use phone to locate items beforehand and ...well...sometimes things 'in stock' are not. Don't go trying to find a standing weeder. None to be had although the store site says they're there.”
“When everyone was out of AC units during a heat wave Lowe's had them in abundance. They even brought it to my car and loaded it for me. They have ride on scooters for this huge store too.”
“I enjoy shopping at Lowe’s but the selection on some tools and electric supplies has become very limited. I have had to shop at a different store for some particular items I needed.”
“Placed an order in February for some bulbs that I ended up not picking up. Assumed it would be cancelled and forgot about it. Got an email today saying thanks for picking it up, which I never did especially if I'm sitting at home. Manager was nice and refunded me but employees should verify stuff is picked up especially if they no longer have the item where it should be and actually cancel an order correctly.”
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“I had an exceptional experience at Home Outlet in Depew. Tommy went above and beyond from the moment I walked in. Not only was he incredibly knowledgeable and professional, but his attention to detail with the kitchen cabinets was outstanding. He took the time to explain every option, made thoughtful recommendations, and ensured everything turned out exactly right. Tommy’s dedication and expertise truly made the entire process easy and enjoyable.
Absolutely 5 stars — Tommy is a standout! If you need help, ask for him!”