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“Max is amazing! My mom and I stopped by to upgrade her phone, and he could not have been more helpful. He was so patient with my older mother who admittedly is “anti-technology” and made her feel super comfortable and confident in her purchasing process. We can’t recommend him enough! Thanks, Max!”
“Dom made the entire experience easy and stress-free. He took the time to explain my options, helped me find the right phone, and made sure I got the best value without any pressure. If you’re looking for someone who is knowledgeable, honest, and genuinely cares about helping customers, ask for Dom. Highly recommend!”
“Dave was FANTASTIC with helping me set up my new cellphone. Dave was super welcoming, helpful and also stayed a few minutes late to make sure my phone was all set. I highly recommend going to Dave if you have any problem:)”
“Dylan Ford went above and beyond in helping my husband and I purchase new phones and upgrade our plan. We were in store for five hours (no fault of his own) and he was patient and kind until the moment we left. Mariel Milkearn was also in store and very helpful. We appreciate Dylan so very much. Thank you!”
“Great customer service (Chris) when I came in to replace my phone. Helped to lower my bill and explained things in a simple way to better understand. Thank you”
“This is the AT&T on transit road in depew NY!
It was an amazing having someone that actually helped my daughter and me instead of walking into a store and being told that everything is done in the app, April answered every question I had and that was a lot lol she was also extremely polite to my daughter and that goes a long way to me, my daughter and I left the store and she looked at me and said that she was really nice and she hopes that April is there when we come back!”
10AM - 7PM
4960 Transit Road Unit 4, Depew
Mobile Phones
“I bought a phone from Amazon for my son and it ended up suspending his phone number on my account. I couldn't get it fixed at home, the phone wasn't compatible with cricket, which wasn't really an issue just bought a new one at the store. Well, Andrew took care of me today to fix my problem and it took around 2 hours. (no fault of his own) He refused to give up even though crickets service chat kept goofing it up, he was so patient. It's so refreshing from the last store manager they had in this store. He was absolutely determined to fix my issue without changing the number on the account. The only thing I wish that would change is the company giving their associates at the store level, the access to fix these types of issues, without having to contact someone half way around the world who may or may not know what they're doing. It was upsetting to watch what he had to endure just to fix my son's service. Andrew really was wonderful to work with. I no longer dread having to come into the store. If you have cricket or are thinking of switching to them I really recommend going and seeing Andrew at this location and if you can see this thank you again Andrew for all your help today!”
“I am NOT a fan of change and was absolutely dreading getting a new phone but had to because mine was so old certain apps weren't even working anymore. Lindsey D was the only thing that made this entire ordeal even tolerable. She was incredibly knowledgeable, helped me through dozens of silly questions, got me an awesome deal on a phone that is just the new version of my old one so I still felt comfortable about the transition, and just made the whole thing as easy as possible. Truly don't think I could have managed otherwise!!!”
“I just wanted to thank the 3 associates who helped me. I wish I had their names. They were fantastic. There was a girl with awesome hair, a guy who likes to travel and another guy with cool curly hair. They were patient and helpful and I could not have asked for better customer service. They definitely all deserve a raise!”
“I was in great distress and your manger G helped me so much the stress relief lowered my blood pressure I can’t thank you enough for such a great person.”
“I called Spectrum about an issue, & Alyisha & Will were super nice! Very helpful & professional! While this does not involve this store, this is the only way for me to leave a Spectrum review. Many thanks!”
“I was in on Saturday to lower my mother's cable/internet bill and to switch two phones over from Verizon. Ricardo was our Representative that day and He did an Amazing job with helping us lower costs and switch everything over. His co-worker Eternity was helping as well. They were professional and were able to handle all the items we needed addressed. They were so kind and took the time to help us until everything was resolved and working correctly. We saved so much money switching phones over and re-visiting her cable/internet promotions.
I just wanted to say Thank You again to Eternity and Ricardo. We appreciate your help.”
“What started off being a bad experience was quickly turned around by Iain Fehr the manager of the store. When we switched from T-Mobile to Verizon we were supposed to receive our rebate and never did.. we came to Iain about the situation and he stuck with us the whole time and really went to bat for us!! Thank you Iain!! You made me believe in good customer service again.. keep up the great work”
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“Came from Canada was in a lotta trouble my canadian e sim wasn't working, but then Destaney helped me out a lot and made everything work out perfectly fine for me. Thanks a lot!!!”