Van Bortel Ford Service has earned a strong reputation for providing honest, efficient, and customer-focused service. Customers appreciate the friendly and helpful staff, with specific praise for the service department and the QuickLane. The QuickLane service is known for its quick turnaround, often aiming to get customers in and out within a day, making it a convenient choice for routine maintenance. The service team, including staff members like Steve Malin and Denise, are praised for their professionalism, knowledge, and genuine care, taking the time to answer questions and recommend appropriate services without pushing unnecessary extras. The dealership also excels in vehicle sales, with customers noting straightforward, honest dealings. One customer highlighted the purchase of a Ford Lightning at MSRP, despite market pressures, thanks to the clear and transparent communication from the sales team. The sales experience is described as smooth and trustworthy. In addition to routine maintenance and sales, Van Bortel Ford Service is recognized for going above and beyond in emergencies, such as jump-starting a vehicle and replacing a battery on short notice. Overall, customers find the dealership to be honest, experienced, and customer-driven, making it a top choice for Ford owners and those needing reliable automotive service.
Derrick was courteous, knowledgeable and helpfull through every step of my trucks repairs . I couldn't have asked for a better service advisor. Van Bortal always makes me feel like I'm part of the family.
June 2024
Fast service, nice people. The shuttle drive was friendly and knew were he was going.
September 2023
My wife and I have gone here for years. Great service and fast.
