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“We came in to do an upgrade, Sal helped us out tremendously my daughter and I. He also helped me with canceling one of my lines that I no longer needed. Sal is a great addition to the verizon company.”
“Loyal customer of this store for 15 years.The service is always great.But today was my best experience in this store.The girl was so patient,efficient and kind.She took care of multiple people while switching my phone.Was really impressed and was so kind of her to help everyone out with their issues.She was lovely”
“Today Erika helped us to change new plan. She is very knowledgeable and helpful. She took time to call the T-Mobile to activate my plan. Everything went smoothly. Thank you Erika. I really appreciate what you have done for us.”
“I had an amazing experience at this T-Mobile store! I’m currently on the Beyond plan, and the staff helped me add one new line and I was able to get the new S26 Ultra for FREE. I honestly couldn’t believe it at first, that’s an insanely good deal.
The team explained everything clearly, made the process super quick, and made sure I understood how the promotion worked. No pressure, no confusion, just great service and a crazy good upgrade.
If you’re thinking about switching, upgrading, or adding a line, I definitely recommend coming to this location. Deals like this make it totally worth it!”
“Very happy with the service that Miss Andrea provided me during my visit, although this store is a little far from my house, it does not prevent me from continuing to come back because of the great service they give me.”
“I had a great experience at this location yesterday and Kumar helped me upgrade my phone without any issues. He has great customer service skills and walked me through the whole process. Highly recommend this Verizon location for any assistance with your phone”
“Safiya, Nate, and the evening crew are all so very kind ! I came in the evening , despite difficulty with the system they worked diligently to help me get a new phone ! They are very knowledgeable on plans and phones and offered me options. I also witnessed them all being kind to difficult customers, with a smile . I’m sorry I don’t remember more names but everyone there 3/6 from 6-8pm are so very appreciated.”
“Nick was very patient and professional. Despite the fact of being very busy he still took the time with every member of my family to make sure our phones were set up correctly. Thank you!”
“I don’t usually write long reviews, but I really have to take the time to talk about how great my experience at T-Mobile has been. From the moment I walked in, I was greeted with a warm welcome, genuine smiles, and people who actually cared about helping me — not just making a sale. You can tell right away that this store values its customers and goes above and beyond to make sure you leave satisfied and confident with your purchase or service.
The employees here are truly something special. Every single one of them is patient, knowledgeable, and friendly. They take the time to explain everything clearly — from billing details to phone features — and they never make you feel rushed or pressured. Whether you’re switching from another carrier, upgrading your device, or just asking questions, they treat you with the same level of respect and attention.
I’ve been to a lot of phone stores before, and honestly, the difference with T-Mobile is night and day. The energy here is positive and professional, and you can tell the employees actually enjoy their jobs. They work as a team, help each other out, and always make sure customers are taken care of. It’s refreshing to see employees who are not only great at what they do but also genuinely happy to help.
I especially appreciate how transparent and honest everyone was. No hidden fees, no confusing terms — they walked me through everything step by step. They also helped me find the best plan for my needs, not just the most expensive one. That kind of honesty is rare these days, and it shows a lot of integrity.
The store itself was clean, well-organized, and welcoming. Every device on display was easy to try out, and the employees were right there to answer any questions I had. Even when the store got busy, they still managed to stay calm, efficient, and kind to every customer. That really impressed me.
If you’re thinking about switching carriers or just need some help with your phone, I 100% recommend coming to T-Mobile. You’ll be treated with respect, get honest advice, and walk out feeling like you made the right decision. The whole team deserves recognition for their professionalism, patience, and excellent customer service.
A big thank-you to the entire T-Mobile crew — you’ve earned a loyal customer for life. Keep up the amazing work!”
“I had an amazing store experience great service was provided to me at Far Rockaway T-Mobile ,The sales Rep Shaba was so friendly, kind and professionally She made the transaction went smoothly ,highly recommended this store for all your TMobile needs, home wifi promotion on smart watches and IPad etc”
“This store is absolutely wonderful customer service on point all the managers or employees are wonderful. I bought my phone. I bought my Internet. I had a problem with my phone exchange. It didn’t like the smaller one version. I got the bigger one completely excellent big up to y’all stay safe… P.S. BIG UP MIKE & THE MANAGER YLL THE BEST ????????”
“I love this location. the staff was very helpful to me, especially the store Manager. she really took her time to explain to me all the necessary advisements. everyone was also very friendly and the atmosphere was very positive. highly recommend this location, especially the new management. i will definitely be back!”
“I needed to set up a new account for myself and research information for a friend and family members. Daniel, at the Fresh Meadows store, was superb. He listened carefully to my needs, patiently answered my multitude of questions and managed to be both thorough and succinct in clearly laying out options. Daniel, thank you for your concern and excellent service. It was so much appreciated.”
“Thank you Chris and Vinny! They helped me switch from an ancient iPhone 13 mini to a new iPhone 17, their patience to help me through the entire process made it a BREEZE!
Love being a Whitestone native with a good T-Mobile in the neighborhood.”
“I had an amazing experience at this store with manager Praveen he was very helpful, very knowledgeable, friendly. Will recommend to anyone that wants the best service!!!”
“This review is long overdue. I’m not a T-mobile customer but lost my iPhone in an uber. I went into the store and Esteban was quick to help me get connected to WiFi on my laptop and track my phone down. The entire staff was supportive but Esteban M is the epitome excellence in customer service. Thank you for being a good human being. T-mobile definately has an asset in him. Grateful.
Sabrina”
“Let me just say the new phone system we purchased for our restaurant has been nothing short of a life saver. Specifically Metrotels technicians were very helpful with the setup of our equipment and even stayed extended hours to train our staff.I very highly recommend this company to all business owners.”
“The manager has been more than amazing. He patiently took us through the stressful process of giving up our home button for the new iPhone 14. It was great working with him.”
“The store is really nice.i m glad to there service .there salesman is also goodThey tack care of my mobile and SIMLike3a fmly.next time no matter what I Will go there store.tbe stir is really really good.you can trust the cell phone store.its faithfull?????????????????”
“I’m one of those people who believe all the difference can be in the help people provide. At this T-Mobile store, everyone in the building was incredible. I was directly interacting with Victor R and I could not be more satisfied with his attention. His ability to explain what was going on and his desire to get my problem resolved were impressive. I can’t express how valuable this gentleman was and how incredible everyone in the store made all of the customers feel.”
“Good customer service, good air conditioning, there were few people , this place have access for deshabilities people , the people were friendly, the customer service was excellent, , he helpful me and he speaks English and Spanish too , I highly recommend this place, You must register at the entrance, it is easy the system is in English and Spanish too.”
“I use this store for my Amazon Pickups. They hold your orders for 7 calendar days. The store is neat & clean. The store workers are very delicate & responsible with your packages. The store is open long hours including Sat/Sun. They’re lifesavers for Amazon shoppers who are not able to use their own place for deliveries.”
“I want to recognize Stephany and Evelyn from T mobile for their outstanding help in fixing my account .They were knowledgeable, patient, and made sure the problem was fully resolved.Thank you for your great service.”
“Haydee was super friendly and incredibly helpful throughout the entire process. She genuinely cares about her customers and made sure all of our needs were met. She took the time to clearly break down the costs of switching plans and purchasing two new phones, making everything easy to understand and stress-free.”
“Kevin and Liz are wonderful.
They help me to do complicated changing phones and another line.
Also my home wifi. Kevin even did all the wire connection in the store. So I just plugged in home. Since I am a senior who is not familiar all those tech things.
Appreciate their effort makes me happy.
I am recommending to all seniors. ??
They have goos hearts. Bless them. ???”
“I had an excellent experience at the T-Mobile store in Bayside thanks to Kang. He was incredibly helpful, patient, and truly went above and beyond to get us the best possible deal. Kang took the time to explain all our options clearly and made sure we felt confident in our decisions. His dedications and outstanding customer service made the entire experience smooth and stress-free. I would highly recommend working with him!”
“I went into spectrum wanting to cancel my subscription but Anton M & Melissa are honestly the best employees at this location. They helped me navigate through the packages and I was able to lower my monthly bill!”
“Azizi Farida and Vays were both professional and respectful of my needs. I was concerned about losing all my data when purchasing my new phone. It went fantastic!! Also they fought for every bit of discount for me thanks alot”
“Words cannot begin to capture the feelings of appreciation Agudath Israel has for NewTel Systems, enabling the Siyum Hashas to reach hundreds of thousands around the world, through translation to Russian, Hebrew, French, Spanish, and of course, Yiddish to English.Nothing proved too difficult for you...and your execution was seamless and perfect.Thank you!Rabbi Yosef C. GoldingCOO Siyum Hashas”
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“Came in to upgrade my phone end up getting good deal on Samsung tablet. This is the only store I visit for all my cellphone needs. Great service from kush and his team.”