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“Excellent customer service. We love this hardware store. Special shout out to the lovely cashier (closest to the exit door) she brightened our day! So warm and so helpful. We will always return to this hardware store specifically for this particular employee.”
“Busy when I arrived. Aisles are well marked and products are easy to find. Got what I needed. Associates are very helpful. Anastasia answered my question, where are the leaf bags. Right in front of me of course. She happily checked me out and I was on my way. Always come back to Ace!”
“I love this store, not because it has everything (it doesn't), but because it has higher-quality wares than your average big box store. They have tool rentals of good quality as well, and the staff are friendly and have always been eager to help. This place has become my go-to for gardening supplies, tool accessories, and paint supplies. A great little store.”
7AM - 4:30PM
975 N Rd, Groton
Hardware Stores
“I worked with Ryan and Justin here at Thames valley. I was having quite the month of bad experiences and bad luck left and right. Like most people I’m sure I can easily say I’ve given up on good customer service. But there’s always the rare breeds that seem to keep the customer service industry alive. These two were exceptional from the start. To the phone conversations on what to do with my water heater all the way to the purchasing process and pick up. They went above and beyond! Great conversation and knowledge. I would highly recommend them to anyone looking for an easy process or just simply looking for knowledge about the industry. 5 stars all the way around”
“Our experience with Bob and Greg was pleasurable Knowledgeable and helpful! Purchasing quality paint and we see the difference! We have repainted the entire lower level of our home after 21 years and we couldn't be more pleased!! Recommend this paint store highly”
6:00 AM - 9:00 PM
167 Parkway N, Waterford
Hardware Stores
“My wife and I visited the Waterford store last night for an oven and as usual in any lowes it was hard to find assistance without wandering the store. However we met Lura an associate who went above and beyond with the help of an upbeat supervisor. They got the job done and we were happy. Lowes can use more of them. When Lura couldn't find the staff for that department she called and asked her supervisor to show how to process sale. She was cool and patient. Kind. We appreciate it.”
6:30AM - 5PM
570 Vauxhall Street Ext., Waterford
Hardware Stores
“If you want to step up your design when it comes to bath and kitchen fixtures, skip the big box and come here. Besides the beautiful sinks, tubs and toilets, you actually have folks who know what they're doing. At our most recent visit we found the staff to be very friendly and helpful to find what we needed which was not easy. We come here because they have quality products that carry better manufacturers warranties. They have or can get the parts to fix or accentuate whatever they sell. Thank God our plumber turned us on to them!”
7:30AM - 4:30PM
130 Cross Rd, Waterford
Hardware Stores
“Likely a good store, been there for decades. It came up when searching for dry ice, their website said if looking for dry ice to check another brand’s website and that one sadly has zero results for this area. Wish the search results weren’t deceptive but that’s not their fault.”
“One employee tried to be helpful but after a while it seemed like he was trying to brush me off the two that finally helped me get the right tool for the job did better to assist unfortunately cannot remember their names at the moment.”
“A Home Depot is a Home Depot. Their online system seems to keep pretty up to date and we've never had something say instock online and not be in the store. Aisle location also seems to always be correct. Good selection of stuff. Never have a problem finding what we are looking for. Staff is kind and helpful when you need it. My only real complaint is that they have moved mostly to self check out and I'm just not a huge fan of that switch in general. They offer a military discount at this store, but it has to be pre registered to your phone number/account so you can't just show your ID(active or dependent) and get it.”
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“Good Selection of tools , I specifically look for tools MADE IN USA , Some are available , just need to look for them. as They are the highest quality. Right along with german tools”