Duane Reade is a convenient, 24-hour store that offers a wide range of products, making it a reliable stop for many customers. The store is a two-level location with escalators and an elevator, providing easy access and a spacious shopping environment. Staff members are generally friendly, helpful, and kind, with some employees going out of their way to assist customers. Notable employees include a helpful associate in the beauty department and a staff member who stepped up to assist a child in need. Customers appreciate the personal relationships built over years, which often lead to extra care and good service. The store is praised for having everything needed, especially during evening or night visits, and for quick checkout processes. However, some customers mention that pharmacy staff may sometimes be a little lost when advising on certain products, especially for international customers. Overall, Duane Reade is valued for its friendly staff, helpful service, and 24-hour availability.
The store is very convenient, 24 hours open, right next to the train station. The cashiers are polite and friendly. Morsheda always smile and happy to help.
April 2026
Worst Pharmacy I have ever visited. System and staff make mistakes, no one really cares. Waiting for 40 minutes still can’t get my medication. Wish I could give 0 star!!
April 2026
Called pharmacy, waited for 34 minutes on hold, someone picked up, and hung up - the previous was 11 months ago and then I saw they just liked it (😂&😡) added photo…no explanation or apology…heavy foot traffic so I guess no one cares
