The Spectrum Store located at 40-24 College Point Blvd. offers a range of services including broadband Internet, Mobile, and Cable TV. Customers can shop for new products, upgrade their services, pick up or return equipment, and pay bills. The store is large, clean, and organized, with staff who speak English, Mandarin, and Spanish, making it accessible to diverse customers. Customer experiences vary. Some reviewers praise the store’s helpful staff, highlighting employees who go above and beyond to assist with technical issues and account problems. One employee, in particular, received praise for being professional, friendly, and patient, providing excellent service and helpful advice on plans and self-installation. This positive experience made customers feel appreciated and well-supported. However, there are also negative reviews. Some customers found the customer service attitude to be unfriendly or unhelpful, with one mentioning an expressionless employee who seemed more interested in selling than assisting. Another reviewer expressed frustration over long wait times, noting that the store only had a few tellers, leading to over an hour of waiting for simple payments. Overall, the Spectrum Store is a convenient place to manage Internet, Mobile, and TV services, with staff capable of providing good support, especially when dealing directly with knowledgeable employees. Yet, customers should be prepared for potential wait times and varying customer service experiences.
There's a woman with a bad attitude, and it doesn't matter if you use their Internet or not
January 2025
Waited until 10:10 for them to open for an associate to come to the door and tell everyone they are not opening until 1 . When an elderly woman asked why is that the associate rudely responded “ because we aren’t opening until then “ . This is usually my go to location but not anymore
June 2024
Raina good customer service . Patient and we order two new phone because she had good customer service
