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“The manager has been more than amazing. He patiently took us through the stressful process of giving up our home button for the new iPhone 14. It was great working with him.”
“The manger Darwin made the mundane and tedious task of figuring out phone and cellular issues feel more like a hangout.
After some cellular issues with my iPhone, Darwin also helped fix our extremely outdated plan, hooked us up with amazing prices, great plans and taught us how to navigate every part of it. He was very smart, clear, concise, and it felt more like we were grabbing a beer than dealing with customer service. I definitely won’t be going to any other company or location for anything phone related. He gave me his contact information for any trouble or future needs, and he even helped set things up for FirstNet for my father who’s a first responder.
Great experience, great guy, great staff, would definitely recommend making the drive to the mall even if you’re far away.”
“Mr. Brian H. was very personable, informative and helpful to me concerning how to operate my phone's text messaging. I was truly clueless as to how manage Google texts. He also assisted with increasing my text font size and told me about new phone model upgrades. Mr. Brian made my visit to your location a very pleasant and relaxing one. Please extend my heartfelt appreciation to him for such outstanding customer service!
Best Regards,
A Ross”
“Mikhail made my trip to get a new phone (which I normally dread) fun and pleasant! Listened to what I wanted and looked out for me. Always will return to this store.”
“After my terrible experience at Ubreakifix, I went to Samsung to resolve the issues I was having with my phone. The customer service desk staff and the technician were helpful and knowledgeable. They were able to get my phone up and running in a few hours. While they fixed my phone, the technician kept us informed throughout the process.
I would highly recommend this location. Thanks to Nicholas and Brennan for helping me. Their customer service was top-notch.”
“I was getting my car repaired and the mechanic suggested I go to the Apple Store in Roosevelt Field to get what I needed. While he did my other car repairs I walked the 2 1/2 miles to the store. When I got there the store was closed. Darren saw me outside and greeted me with a smile and told me the store did not open until 10am. I think he saw my disappointment and went out of his was to get me the cord despite their being closed. I have never experienced such great customer service. Darren, thank you for being so helpful. You made my day!”
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
“Excellent Service in the Garden City Location. Chris was extremely Pleasant to work with! Very knowledgeable helped me with my account. Set up our new phones and found ways for me to save money on both my FiOS and wireless! thank you very much.”