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“First time here today because of the semi-annual sale caught my eye. I usually have low expectations with customer service because they usually don't pay attention to me while they mindlessly fold clothes. However, I was lucky enough to meet Darlene, who surprised me with her kindness. She immediately took the items I was holding and made a fitting room with my name drawn on it with a heart. She addressed me by my first name, asked if I needed anything while I was trying on clothes, looked for other sizes on a romper that was too small for me while I was in the fitting room, and complimented the items that I did choose. I wish I could meet more people like her while I shop. Thank you, Darlene, and I will definitely be back!”
“Great experience and Shannon was very knowledgeable. He was extremely patient with me and helpful when I was deciding on the correct fit. Would recommend for sure.”
“Aaron has a great shop & quality products! It was a great time setting up my HammerHead on a snowy Rochester Saturday, I cant wait to go back!????”
10:30AM - 9PM
3333 W Henrietta Rd South Town Plaza, Rochester
Shoe Stores
“I loved the dress that I purchased, but the customer service could've been better. I felt slightly ignored while I was shopping, but it all paid off for the dress.”
“WOW. This is the most incredible place to find good sneakers. They analyze your feet to find the best shoes to correct any issues. If you have pain in your soles after standing a while, they will find sneakers to fix that. Have soreness in your arches? They will find sneakers with added support. The staff is absolutely phenomenal, assisting and building a relationship with each customer. I really cannot recommend this place enough, I will be telling everyone I know about this place!
Special thank you to Robyn for working with me and finding the perfect shoe for my small feet :)”
“Vanessa was extremely helpful and very pleasant to deal with. I got there at approximately 5:30 not realizing they closed at 6 and she was more than willing to help me find the perfect suit before closing”
“Thank you very much Andrew for your professionalism, knowledge and patience with helping my husband find his new pair of work boots! Your store had size 14 & 15's, exactly what he needed! Andrew's knowledge on the boots, style, sizes, inserts was superb! We definitely recommend this store and staff to help you with your needs! We also found a long sleeve for a great deal and a new sweatshirt! Loved this store! A++
Keep up the good work! We will definitely be back! Thank you!!!”
“Craig and Jack are wonderful! In the past six years I have purchased six pairs of boots from these guys and will only get my work boots from them! Extremely knowledgeable and just great conversationalist! Thank you!!!”
“Austin was PHENOMENAL! He was able to track the make and model shoe that I order for my husband and get me the best price possible. Even further he offered to mail the boots directly to my home as they were not in stock at either store. He went above and beyond!!!!!”
10:30AM - 5:30PM
927 N Clinton Ave, Rochester
Shoe Stores
“I love the Uptown Express. It's owned and operated by a wonderful lady named Joanne. She has very nice merchandise and a variety to choose from. She's always ready, willing and able to help you when you walk into the store. I recommend you walk in and try it for yourself. I promise you won't regret it.”
“Walked in and immediately felt welcomed. Within minutes we were being taught all we needed to know about jazz shoes. So courteous and friendly. So happy that this store was recommended to us.”
“Good place to go! Shawn does awesome work, and her office has pictures of reindeer she helps care for. Really nice person who cares and puts thought into the needs of the patient.”
“Wonderful customer service. I went in needing a LOT of help finding a pair of boots to fit and be comfortable, the sweet sales associate worked with me for almost an hour trying on countless boots. We found the perfect pair and she set me up with comfort insoles as well. She also helped me know what to look for if I shop online or in other stores.”
“I love these guys great manners down to earth and for the low ratings no store is ever going to give you any product for the price they pay for it ?♂️. I don’t know bout you but they look out for me maybe if you had a good attitude they would treat you different.”
“Jim is always so knowledgeable and helpful! I always feel important because of the time he spends making sure I get what I need and want. I like shopping local at Jim Dalberth's!”
“My go to for street gear. Price is always right. Service is grade "A". Huge selection of gear and kicks like you've never seen. Jean Factory is the place hands down.”
“Staff was very helpful and polite! I especially want to call out Arden. His professionalism, salesmanship and product knowledge was superior to any shoe store I've been in within the last few years. He even laced my new shoes up to make them look cool! I went in hoping to just try something on for size after trying 4 other stores but left with 2 pairs of new shoes that I am highly satisfied with.”
“Sketchers Warehouse, I'm telling you, they have everything you need in shoes and sneakers, even arch support, wide widths, comfort shoes, from now on my new place for my choice of footwear. I love it here. Prices are good too.”
“The staff was very kind, helpful, and patient. They took care of our group of 4 expeditiously. This place has a great selection, for any man. I would recommend checking it out if your looking to buy/rent a tux. It was a good experience ?”
“Nice and genuine employees . Love the young black girl with the braids and biracial one and or maybe Hispanic one with the curly dark hair. Very nice and made my experience go well! Keep them there ?”
“I haven't been there in a while. Dad to hear they no longer sell Danner boots. They are well worth the price. I had mine for over 15 years. I got a new pair of Rocky boot equivalents. So far I like them.”
“It is a store that we all know. So I don't have much to say. I can only say that the treatment was very pleasant. They were very kind, patient and very attentive.”
“I love this place I get all my Jordan's here and their prices are very reasonable go help my boy's out they have families too and they are local business too come on folks”
“Shoutout to Elijah at JD Sports! He was friendly, knowledgeable, and made the whole experience easy and stress-free. Helped me find exactly what I needed without any pressure. Great customer service so ask for Elijah!”
“The staff was so friendly and helpful! I really appreciated their patience and their willingness to help me find the right size. They were informative, warm, and welcoming.”
“I love it here, from shoes to clothes. They always have what’s in style and even the beloved throwback shoes. Their employees greet you the second you walk through the door and ask if you need any help. I’ve bought tons of clothes here whether it was for me or for a gift, this is my go to place. They have great brands from Nike to Jordan to Ethika. I definitely recommend this place the next time you go shopping.”
“What a great store with a huge selection. Found shoes there such as Tommy Hilfiger and Calvin Klein that they don't even sell in my country. Not only that, the prices were amazing! We only bought 3 pairs but love this store and will definitely be back next time we are in the area.”
“In store the customer service was great but order online was very unpleasant and rude. I would most likely visit the store again but as for the online store I'll pass.”
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“The group of young adults that work here truly display the accolade of customer service. I’m a mom buying for my young adult child and don’t know much about the new fades. But they are courteous, patient, and helpful. They have a great selection of things I will continue to shop here!!!”