“Dino was an actual godsend. I originally went to the Queensbury location and had an awful experience. Dino was kind and efficient. I will absolutely make the hour+ drive in the future!”
“I wish I could give it 10 stars .. I dealt with Vince Southwell and, he was absolutely a SUPERSTAR !! The man took the time to correct everything that was an issue as I had a phone that was lost and then found totally destroyed !”
“I went into this location and left very happy when I was able to trade In my phone and get a brand new one I couldn’t be more grateful for a young gentleman who’s name starts with an “A” he has black hair with a beard I apologize I just don’t want to spell his name wrong but he was nice, helpful and kind to me, he helped me setup my phone the right way so I definitely appreciated his help I love T-mobile and the workers inside are very friendly.”
“I had Verizon for 21 years and considered a switch to T-Mobile. Asaf worked w/ me to learn service options and helped find a least costly plan to meet my needs. While I was also going to visit Verizon to discuss lower costs, I decided not needed. Went w/ Asaf on plan and a new iPhone/iPad. Even switched (unplanned) from a Fitbit to an Apple Watch! Asaf knew his stuff—on products, plans, and financial options that best met my needs. AND was patient/kind as this senior gal asked tons of Qs! ? Icing on the cake—he set up all my new “toys” and gave me a tutorial on each new toy. Along the way, Nick and Brad also helped with the same excellent capability and patience! A super team! For those who hate buying both cars and tech stuff, can’t do better than T-Mobile Glenmont.”
“This T Mobile Store on the 2nd Floor in Colonie Center has always, every time I go there, gotten me out of phone problems and fixed my phone. Their two employees , namely Gazelle & Ian work through all my phone troubles. Explain every question I ask in detail. They are determined to fix my phone. When I go to other T Mobile locations, they don't give any effort in getting me out of my phone troubles. I have been to T Mobile in colonies center, 2nd floor several times and they are always so polite and so helpful. Even when they are swamped with customers they do not rush. I will always go to this location when i have phone issues. I will always hope they are working there, unless they get promotions, which they sure do deserve. Don't want to get too corney, but they really do go above and beyond and make sure you understand the problem in case it should do me up in the future.”
“I walked into the T Mobile Store at Crossgates Mall today (they are mainly a service location, and they do sell accessories, Apple Watches) and want to express my huge appreciation to the team there. They are the most friendly and helpful team ever! Katelyn was super patient, encouraging, kindhearted and extremely knowledgeable. She helped me through set up for two new recent purchases, walking me through each step, answering all of my questions, and alleviating the challenges that comes with working with new equipment. I would highly recommend this T Mobile location!”
“Had to go to the Verizon store to see what to do about a Plantronics Bluetooth headset that wasn't working properly, but I could not find my receipt. Two of the associates were VERY helpful. One (I am sorry I did not get your name) found the online receipt, found that the headset was under the year warranty and replaced the headset!!! $129.95 headset was replaced under warranty. I am beyond thrilled, thank YOU! :)”
“Came in to return a phone, and got spectacular customer service. Gavin, the representative at the front, made it so easy! His presence makes walking into Verizon so much more welcoming.”
“Uriah had the patience of a saint as he explained the different options available to me. I always have a million questions and he responded in kindness every time! Spectrum gained a long term customer because of him :)”
“All of the staff were super helpful while I was trying to trade in and upgrade my phone! Omar was super patient while I picked the one I wanted and walked me through the whole process!!”
“Jordan *spelling* helped me today and he was a big help and went above and beyond with my options to make sure I had everything I needed. Thank you.. give that young man a extra month of commission and recognition for great customer service”
“Very happy with Khristy at this Verizon Store for helping me switch over my Cell Phone Services to Verizon. Khristy was very patient and kind and friendly and explained everything in detail. She deserves 5 Stars!!
Payton the store manager was very helpful too.
A Big Shout out to this Verizon store! Thank you very much Khristy!!??”
“It is a remarkable feeling to know that one can rely upon a company - and its staff to provide top-notch, professional service in a timely manner.
Jonathan Rollo, of the Verizon Store located in the Star Plaza of Guilderland, was most helpful in assisting me with matters regarding my cell phone. I greatly appreciate his courtesy, patience and professionalism and would like to recommend this terrific Guilderland business to all.”