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“I had a great experience working with Morgan at the T-Mobile Wolf St store. She was extremely helpful, thoughtful, and genuinely focused on what was best for the customer.
Morgan took the time to educate us about the available plans, credits, and better options instead of simply trying to make a sale. Her knowledge, professionalism, and presence of mind saved us a lot of time and money.
Kudos to Morgan! I truly appreciate the great service, positive energy, and dedication she brings to her customers and the T-Mobile team. Keep up the excellent work!”
“This store is 100x better than Glenmont. They don't lie and cheat you. I was cheated by Darius in Glenmont but here the management team and owner take great care of me and my friends and family. This is a full service store and the way Verizon should be£!”
“Great staff, helped me with a warranty exchange. Easy to work with. Care about the customers. Bob , the manager was great and very helpful. Went out of his way to help me.”
“I had a great experience at T-Mobile yesterday thanks to Braydon. He diagnosed and resolved my phone issue in no time, handling everything with genuine patience and skill.”
“This T Mobile Store on the 2nd Floor in Colonie Center has always, every time I go there, gotten me out of phone problems and fixed my phone. Their two employees , namely Gazelle & Ian work through all my phone troubles. Explain every question I ask in detail. They are determined to fix my phone. When I go to other T Mobile locations, they don't give any effort in getting me out of my phone troubles. I have been to T Mobile in colonies center, 2nd floor several times and they are always so polite and so helpful. Even when they are swamped with customers they do not rush. I will always go to this location when i have phone issues. I will always hope they are working there, unless they get promotions, which they sure do deserve. Don't want to get too corney, but they really do go above and beyond and make sure you understand the problem in case it should do me up in the future.”
“I had to pick up a new phone after my old phone broke suddenly. Andrew helped me, he provided great service and insight, excellent product knowledge and comparisons between brands. He was friendly and helpful, turning an annoying experience of being without my phone and suddenly needing a new one, into a good experience.”
“Donovan was super helpful! Gave so much info and so did Jordan. I was super confused about some things and they both went above and beyond to help me with my issues. My only problem is I couldn’t give them each 10 stars! Thanks, Donovan and Jordan!”
“Had to go to the Verizon store to see what to do about a Plantronics Bluetooth headset that wasn't working properly, but I could not find my receipt. Two of the associates were VERY helpful. One (I am sorry I did not get your name) found the online receipt, found that the headset was under the year warranty and replaced the headset!!! $129.95 headset was replaced under warranty. I am beyond thrilled, thank YOU! :)”
“My fiancé and I went into the store to get a new phone and line and the employee Roison and I think the manager on duty were awesome! They were very accommodating and helpful!”
“I stopped at the Clifton Park store yesterday and the man I first spoke with(obviously inexperienced!!) told me he couldnt help me! I really lucked out, as your store Manager Krystal VanAlstyne was visiting the CP store and overheard my conversation- she asked if she could help me and she immediately solved my problem! I am elated and how lucky was I -Krystal, I can’t thank you emough- you are a real asset to Spectrum!!!! Tracey Harris”
“All of the staff were super helpful while I was trying to trade in and upgrade my phone! Omar was super patient while I picked the one I wanted and walked me through the whole process!!”
“New spot on the second floor, but the same great staff providing the stellar service. I should not drift far from the three great stores in Albany and Rensselaer.
Grant is top-notch, but I could tell the other associates were just as competent.
Smaller location right off the food court since December 2021.”
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“Justice the gentleman's at the Verizon Del Mar store in Del Mar Plaza was excellent helping me with my phone text messages and pictures he didn't excellent job on a scale of 1 to 10 I give him a 10 thank you very much have a nice day Bill Lynch bye”