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“Was so stressed after my phone screen broke it was glitching everywhere came in today @ 7:10 he said had one more person so about a hour, he had it done in less than a hour I came back to my phone literally brand new & he put a privacy screen on as well I’m so grateful and amazed @ the customer service & the services provided here !!! Sooo friendly too thank you so so much”
“The store owner gave me good customer service he is the best I would refer anyone to him he's great and I really appreciate him so much good customer service”
9AM - 8PM
316 US-9W, Glenmont
Mobile Phones
“This has been my go to Verizon store for several years. The staff is always extremely polite,
professional and knowledgeable. They work together to solve any problems.
This last visit will keep me returning! I had the pleasure of working with Shafi, he was all of the above and more. Thank you for always making what most of think of as a chore into a fun and pleasant experience!”
“I been a metro customer for 8 years love their service but they changed their mobile app and it is really hard to pay your bill with all the ads and promotions used to be just one click now it took over 5 minutes to make my payment hope they see this and make it better.”
“I’ve had bad experiences at the Crossgates location but this one was exceptional. Extremely attentive and professional. Glad I got the pleasure of doing business with this location. Made my experience enjoyable for once. Luka was amazing and Nick was great as well!”
“My son wanted to upgrade his phone this past December. Jaime was amazing. They did not have the color phone he wanted but she went out of her way to help him locate one at a store in our area even though it was very late. She was professional, thorough, and committed to help him find the right phone and the right deal. Trust her to help you navigate to the best opportunity. Not to mention she was just delightful!
Today I had to follow up on a matter we were struggling with. Jason, the store manager, overheard the conversation the rep and I were having. He came over to assist. It is obvious that excellence is the standard there. Jason made the calls necessary to resolve my concerns, reviewed my account, ensured that we had the things we needed and educated me about things that I was not using.
There are stores closer, but as long as he and Jaime are there that is my store of choice.
The Scotia Glenville store and staff are top notch service providers. Just can't say it enough, go there you are in great hands!”
“Hi, im a customer of Metro by T mobile and I have been to this store located at 465 Central Ave and metro the Manager Adeel Ali who got me an amazing Deal for keeping my same number with an upgrade device with good Accessories I needed. Highly recommend. Thank you.”
10AM - 8PM
18 Wolf Rd, Albany
Mobile Phones
“I had a great experience working with Morgan at the T-Mobile Wolf St store. She was extremely helpful, thoughtful, and genuinely focused on what was best for the customer.
Morgan took the time to educate us about the available plans, credits, and better options instead of simply trying to make a sale. Her knowledge, professionalism, and presence of mind saved us a lot of time and money.
Kudos to Morgan! I truly appreciate the great service, positive energy, and dedication she brings to her customers and the T-Mobile team. Keep up the excellent work!”
“Really chill store and staff.”
Walked in just to ask questions says and ended up switching. The guy at the counter explained everything without rushing me. Smooth experience.”
“I needed to upgrade to 5G but was apprehensive about how painful the process might be. Turns out, no worries. It was seamless and got everything ported over to the new phone. Whole process took maybe a half hour at most and was painless, not painful. Based on my two experiences there (first was in 2021), I consider them very professional and very helpful, Highly recommended.”
“This store is 100x better than Glenmont. They don't lie and cheat you. I was cheated by Darius in Glenmont but here the management team and owner take great care of me and my friends and family. This is a full service store and the way Verizon should be£!”
“I needed my own Wi-Fi and Azzy helped me out with that. He assured me that it was very easy to set up. I wasn’t so sure but he was right! All my devices are set up so I’m REAL happy about this and the service I received. Thank you!”
“Great staff, helped me with a warranty exchange. Easy to work with. Care about the customers. Bob , the manager was great and very helpful. Went out of his way to help me.”
“I had a great experience at T-Mobile yesterday thanks to Braydon. He diagnosed and resolved my phone issue in no time, handling everything with genuine patience and skill.”
“I recently had a issue with renewing my service after some time away. Hassan at the 900 central avenue helped me and was a wonderful representative of the company. I cannot thank him enough for going Above and beyond.”
“I've been a T-Mobile customer for over 20 years and have never regretted it. I dropped by here yesterday to get a new sim card. I was helped by a wonderful young man, Marco. He knew his business, was informative, knowledgeable and friendly. Unlike some places I've been, he made me feel welcome while he replaced my sim card and checked to make sure it worked. Anytime I need help in the future, I'm coming here!”
“Thank you again Jay Haque for your quick thinking and helping me get my phone working again after I got scammed. I’ve tried 3 different stores until I came here and he figured out that they were forwarding my calls so that’s why I wasn’t receiving any. You saved me, god bless you.”
10AM - 6PM
1593 Central Avenue Ste A, Albany
Mobile Phones
“Matt was incredibly knowledgeable, helpful and friendly! Top notch customer service!!! He is the type of employee that a company should cherish, reward and celebrate. Thanks Matt for everything!!”
10AM - 8PM
241 US-9W, Glenmont
Mobile Phones
“I had an excellent experience at the AT&T store in Glenmont. Especially the help from Nebu. I will be returning to this store when I need help. They were patient, and I didn’t have to wait to be served. I’m happy to have discovered how helpful they were.”
“Met with Daquan and everything was great. He was upfront about everything and made our transfer over flawless. Had great conversations while we worked on transferring everything over. Highly recommend working with the staff at this location. Hands downs amazing and kept us laughing the entire time. Thank you Daquan and team!”
10AM - 7PM
1400 Altamont Ave, Schenectady
Mobile Phones
“I was in need of a new iPhone since my old one, an iPhone 8 Plus, decided it wasn’t going to work anymore, so I made a decision to go to this Cricket Wireless Store on Altamont Ave. in Schenectady where I was greeted by a delightful young lady, Alicia and I left with a new phone and high regard for the professionalism given me by this young lady. Not only was she very sweet to deal with, but her knowledge of her job was second to none. She was an absolute pleasure to work with and I left feeling grateful that I had her to help me go over my new phone that was much different than my old one. Although she was busy with other customers, she never hesitated to answer any questions I had while I was learning about my new phone. She is an absolute asset to the business and I couldn’t be happier with my purchase. Thank you Alicia for a job well done!!”
“This T Mobile Store on the 2nd Floor in Colonie Center has always, every time I go there, gotten me out of phone problems and fixed my phone. Their two employees , namely Gazelle & Ian work through all my phone troubles. Explain every question I ask in detail. They are determined to fix my phone. When I go to other T Mobile locations, they don't give any effort in getting me out of my phone troubles. I have been to T Mobile in colonies center, 2nd floor several times and they are always so polite and so helpful. Even when they are swamped with customers they do not rush. I will always go to this location when i have phone issues. I will always hope they are working there, unless they get promotions, which they sure do deserve. Don't want to get too corney, but they really do go above and beyond and make sure you understand the problem in case it should do me up in the future.”
“After much debate, I decided that my 23 year old, almost mint condition, Mercedes-Benz finally needed an upgrade. It was time to replace the cassette tape-deck radio and upgrade to a new wireless Apple CarPlay enabled touchscreen. After doing some research I decided to visit Boomer Mcloud in Schenectady. When I walked in I was immediately greeted by the General Manager Joe. He was super patient and answered all of my questions without trying to give me the typical sales pitch. He walked me through all of the options available for my car and scheduled my appointment. I wanted to retain the classic look of my radio console so I purchased a console frame that matched my original but could fit a touchscreen instead of just my old tape-deck. Needless to say the technician customized the entire setup to fit as I envisioned. I’m very happy with the entire experience. Not only did Joe and his staff provide great customer service, they did an excellent job installing my custom frame, touchscreen and backup camera in under 3-4 hours as projected. Their prices are very reasonable and if they don’t have exactly what your looking for Joe will get it for you. I’d highly recommend this spot for your car audio needs, especially if you need something custom!!”
“We appreciate the exceptional service provided by the consultants at the Niskayuna Store. Our initial interaction was with Jose, whose comprehensive understanding of AT&T products was remarkable. This expertise ultimately led to our decision to purchase new phones from him, and we were entirely satisfied with our purchases.
Subsequently, we returned and collaborated with Umad, who demonstrated remarkable patience and an equally impressive depth of knowledge. He efficiently facilitated the data transfer from our previous device to our new ones.
The team consistently delivers outstanding service.”
“I had to pick up a new phone after my old phone broke suddenly. Andrew helped me, he provided great service and insight, excellent product knowledge and comparisons between brands. He was friendly and helpful, turning an annoying experience of being without my phone and suddenly needing a new one, into a good experience.”
“I had a very good experience. The guy who is working here really and gave me very good service and he's really very honest I recommend everybody go on checkout, he's next to the laundry mode and the car was center and very close to the McDonald papayas and close to a bus stop , which isand so many Pizza restaurant it is located very Good location and”
“Donovan was super helpful! Gave so much info and so did Jordan. I was super confused about some things and they both went above and beyond to help me with my issues. My only problem is I couldn’t give them each 10 stars! Thanks, Donovan and Jordan!”
“Have done business with this guy since he was on Erie blvd very friendly n helpful went out of his way to get me the very best deals n answers my questions as best as possible or finds a way to get me answers”
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“Justice the gentleman's at the Verizon Del Mar store in Del Mar Plaza was excellent helping me with my phone text messages and pictures he didn't excellent job on a scale of 1 to 10 I give him a 10 thank you very much have a nice day Bill Lynch bye”