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“Adrian and Jermaine were amazing! As I was visiting my mother accidentally shattered her phone screen and needed repairs asap. They let us know all technical warnings before taking it in and had us in and out in less than 30 minutes. Will be recommending Wireless Hope going forward, as we have gone to other techs (Albany) who have completely messed up basic cell prompts in the past.”
“Was awesome I always have a Great experience here service is Phenomenal prices as well Mr Azim always comes through for me I dropped my phone in water so needed a phone Asap Greatly appreciative and thankful !!!”
9AM - 8PM
316 Rte 9W, Glenmont
Mobile Phones
“Lindsey was remarkably patient with me during a very stressful time. I had lost my cell phone that contained all passwords, so trying to get credit approval and all other security information was a nightmare. She not only demonstrated real skill in setting up my new phone but she also was empathetic to my distress. She is a great asset to your Verizon team.”
“Jason was extremely helpful in resolving my issue and guided me through the process with Verizon customer support. I would highly recommend Jason to anyone in need of Verizon phones and any service issues.”
“I been a metro customer for 8 years love their service but they changed their mobile app and it is really hard to pay your bill with all the ads and promotions used to be just one click now it took over 5 minutes to make my payment hope they see this and make it better.”
“Hi, im a customer of Metro by T mobile and I have been to this store located at 465 Central Ave and metro the Manager Adeel Ali who got me an amazing Deal for keeping my same number with an upgrade device with good Accessories I needed. Highly recommend. Thank you.”
“Stefan was a great help and answered all the questions I had and assisted with the changes I needed on our bill. Will deff be looking for Stefan next time I'm in”
10AM - 8PM
18 Wolf Rd, Albany
Mobile Phones
“Dino was an actual godsend. I originally went to the Queensbury location and had an awful experience. Dino was kind and efficient. I will absolutely make the hour+ drive in the future!”
“I needed to upgrade to 5G but was apprehensive about how painful the process might be. Turns out, no worries. It was seamless and got everything ported over to the new phone. Whole process took maybe a half hour at most and was painless, not painful. Based on my two experiences there (first was in 2021), I consider them very professional and very helpful, Highly recommended.”
“I wish I could give it 10 stars .. I dealt with Vince Southwell and, he was absolutely a SUPERSTAR !! The man took the time to correct everything that was an issue as I had a phone that was lost and then found totally destroyed !”
“I went into this location and left very happy when I was able to trade In my phone and get a brand new one I couldn’t be more grateful for a young gentleman who’s name starts with an “A” he has black hair with a beard I apologize I just don’t want to spell his name wrong but he was nice, helpful and kind to me, he helped me setup my phone the right way so I definitely appreciated his help I love T-mobile and the workers inside are very friendly.”
“I needed my own Wi-Fi and Azzy helped me out with that. He assured me that it was very easy to set up. I wasn’t so sure but he was right! All my devices are set up so I’m REAL happy about this and the service I received. Thank you!”
“I had Verizon for 21 years and considered a switch to T-Mobile. Asaf worked w/ me to learn service options and helped find a least costly plan to meet my needs. While I was also going to visit Verizon to discuss lower costs, I decided not needed. Went w/ Asaf on plan and a new iPhone/iPad. Even switched (unplanned) from a Fitbit to an Apple Watch! Asaf knew his stuff—on products, plans, and financial options that best met my needs. AND was patient/kind as this senior gal asked tons of Qs! ? Icing on the cake—he set up all my new “toys” and gave me a tutorial on each new toy. Along the way, Nick and Brad also helped with the same excellent capability and patience! A super team! For those who hate buying both cars and tech stuff, can’t do better than T-Mobile Glenmont.”
“After much debate, I decided that my 23 year old, almost mint condition, Mercedes-Benz finally needed an upgrade. It was time to replace the cassette tape-deck radio and upgrade to a new wireless Apple CarPlay enabled touchscreen. After doing some research I decided to visit Boomer Mcloud in Schenectady. When I walked in I was immediately greeted by the General Manager Joe. He was super patient and answered all of my questions without trying to give me the typical sales pitch. He walked me through all of the options available for my car and scheduled my appointment. I wanted to retain the classic look of my radio console so I purchased a console frame that matched my original but could fit a touchscreen instead of just my old tape-deck. Needless to say the technician customized the entire setup to fit as I envisioned. I’m very happy with the entire experience. Not only did Joe and his staff provide great customer service, they did an excellent job installing my custom frame, touchscreen and backup camera in under 3-4 hours as projected. Their prices are very reasonable and if they don’t have exactly what your looking for Joe will get it for you. I’d highly recommend this spot for your car audio needs, especially if you need something custom!!”
“I've always had a good experience here. Shay and his team go well above and beyond helping me. Some places don't offer anything but sales. This store offers it all with a smile!”
“I've been a T-Mobile customer for over 20 years and have never regretted it. I dropped by here yesterday to get a new sim card. I was helped by a wonderful young man, Marco. He knew his business, was informative, knowledgeable and friendly. Unlike some places I've been, he made me feel welcome while he replaced my sim card and checked to make sure it worked. Anytime I need help in the future, I'm coming here!”
10AM - 7PM
1400 Altamont Ave, Schenectady
Mobile Phones
“100/10 super helpful. Came in without really knowing what I needed other than a cheaper cell bill, staff was super helpful and got me set up and my number transferred easily.”
“Jamel was amazing, he knew what he was doing very well and made sure to handle my transfer to AT&T one of my best experiences. Amazing representative for the brand, 10/10 service!”
10AM - 6PM
1593 Central Ave Ste A, Colonie
Mobile Phones
“Matt was incredibly knowledgeable, helpful and friendly! Top notch customer service!!! He is the type of employee that a company should cherish, reward and celebrate. Thanks Matt for everything!!”
“I went to pay my bill and the kiosk wasn’t accepting cash so Eric saw me and came to my rescue! It was the day before the storm so he was attending to multiple customers at once and found time to assist me ! I’ve honestly never had a bad experience at this store so I encourage anyone who needs help to visit the Ballston Rd store”
“This T Mobile Store on the 2nd Floor in Colonie Center has always, every time I go there, gotten me out of phone problems and fixed my phone. Their two employees , namely Gazelle & Ian work through all my phone troubles. Explain every question I ask in detail. They are determined to fix my phone. When I go to other T Mobile locations, they don't give any effort in getting me out of my phone troubles. I have been to T Mobile in colonies center, 2nd floor several times and they are always so polite and so helpful. Even when they are swamped with customers they do not rush. I will always go to this location when i have phone issues. I will always hope they are working there, unless they get promotions, which they sure do deserve. Don't want to get too corney, but they really do go above and beyond and make sure you understand the problem in case it should do me up in the future.”
10AM - 7PM
241 Rte 9W, Glenmont
Mobile Phones
“Went in to purchase a new phone as an upgrade. Harding was extremely helpful and was able to actually lower my monthly bill by searching for the most recent ATT offers. Service and attitude were wonderful. Highly recommend this store.”
“I had a very good experience. The guy who is working here really and gave me very good service and he's really very honest I recommend everybody go on checkout, he's next to the laundry mode and the car was center and very close to the McDonald papayas and close to a bus stop , which isand so many Pizza restaurant it is located very Good location and”
“I walked into the T Mobile Store at Crossgates Mall today (they are mainly a service location, and they do sell accessories, Apple Watches) and want to express my huge appreciation to the team there. They are the most friendly and helpful team ever! Katelyn was super patient, encouraging, kindhearted and extremely knowledgeable. She helped me through set up for two new recent purchases, walking me through each step, answering all of my questions, and alleviating the challenges that comes with working with new equipment. I would highly recommend this T Mobile location!”
“Have done business with this guy since he was on Erie blvd very friendly n helpful went out of his way to get me the very best deals n answers my questions as best as possible or finds a way to get me answers”
12 - 8AM 10AM - 8PM
1259 State St, Schenectady
Mobile Phones
“I love the hair store. I travel from Albany to there and would not go anywhere else. You man that run the hair store is very nice and knows what I be looking for. He always have a smile on his face and talk to you with respect. I recommend you go there.”
“Had to go to the Verizon store to see what to do about a Plantronics Bluetooth headset that wasn't working properly, but I could not find my receipt. Two of the associates were VERY helpful. One (I am sorry I did not get your name) found the online receipt, found that the headset was under the year warranty and replaced the headset!!! $129.95 headset was replaced under warranty. I am beyond thrilled, thank YOU! :)”
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“It is a remarkable feeling to know that one can rely upon a company - and its staff to provide top-notch, professional service in a timely manner.
Jonathan Rollo, of the Verizon Store located in the Star Plaza of Guilderland, was most helpful in assisting me with matters regarding my cell phone. I greatly appreciate his courtesy, patience and professionalism and would like to recommend this terrific Guilderland business to all.”