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“Lorelai was very attentive and patient as I spent some time looking at everything displayed in the store. She was very informative and pleasant to work with. After the fact I went home to browse bedroom sets and found the price of the items I recently purchased were a little bit cheaper online. I called Ashley and Jody price matched the website and refunded me the difference. Thank you so much Lorelai and Jody for your help. You guys are awesome and I can’t wait until my items arrive.”
“Everyone that I worked with was very nice and very patient. My family has shopped with this company for many years. I am a first time homebuyer looking to furnish my entire home and my mother took me here. They helped me find everything I wanted and needed. They truly helped make my experience great!”
“Great experience today. The sales person was extremely knowledgeable and helpful without being push or trying to upsell. He showed us a range of options based on what we were looking for. We ended up purchasing a mattress without going anywhere else. We would recommend this location to anyone!”
“Best in the city! Not only is he your friend he has doing business with my mom for decades. Highly recommend and reasonably priced. Clark is the man! Thank you for all you do!”
“Amazing experience. The salesman was so easy to deal with. He didn't try to upsell us, brought us to the absolute perfect mattress, well within our price, for our college student. Free delivery was included and the whole sale took less than a half hour. We are thrilled!”
“Went in today with my motherinlaw and wife and we both walked out with new mattresses. I highly recommend. You will not be disappointed not only the best prices in rochester some of the nicest guys run the place. If your looking for a new mattress or box springs check them out.”
“Friendly , genuine & super knowledgeable staff - not only sold us what we came in for (a gift for family) & confirmed it was the right size but also solved a multi year problem we could not figure out !! Totally worth the trip!”
“I’ve bought several mattresses, protectors, and box springs from the Webster store over the last several years. Always a great experience and price, don’t bother going anywhere else.”
“We liked working with Darren at the Irondequoit Metro Mattress. He helped us find the exact one we wanted. We are hoping that delivery goes well and that we made the right choice.”
“David here got me a great deal on a clearance high end mattress and a free adjustable base. I shopped around and no one could compete. Very nicely laid out store and no pressure, very professional staff”
“My husband and I visited this store for the first time and were greeted by Wendy, a super friendly person with excellent customer service, who explained the different mattresses and prices to us. Thanks to Leon and Nick too; we were delighted with their service.”
“I’ve waited 6 months since purchase to post review so I could give honest appraisal of the mattress. First, this is a rare company which totally lives up to their radio ads. Jason was a pleasure to deal with. He took the time to explain the differences of each mattress and answer our questions. He then left us alone to take our time to look around and try out each one. Absolutely no sales pressure! We liked all of them but loved their top-end foam mattress. We had a Lull foam mattress which didn’t hold up well over time, however Jamestown mattress are built entirely differently, with multiple layers (which can be changed for comfort) and much, much thicker. We liked the mattress so much that we bought 2! The best part: 2 of their top-of-the-line mattresses cost the same as one mattress at the big stores (where we shopped prior to going to Jamestown Mattress)! After 6 months the mattresses are the same as new and were greatly pleased with the comfort. Highly recommend. Shop around and then check them out.”
11:30AM - 7:30PM
3333 W Henrietta Rd Ste 27, Rochester
Mattress Stores
“I needed a basic bed frame and called around. America freight was the cheapest and had it in stock. When i came in i was greeted with a smile and was taken care of immediately.”
“J.D. rocks! I was so indecisive, but this young man remained patient and kind. He went out of his way to really listen to what I wanted and he made it happen. I hope he gets a raise, he deserves it.”
“I placed an order with Kaylee on the phone. She was very helpful. knowledgeable, and pleasant. She answered all my questions, and gave me a good idea of when my order would be placed, and the projected delivery time, along with ID instructions. Also the information she gave me about the item I purchased was very helpful in making my purchasing decision.”
“My experience with them was o.k. as far as the purchese, but the installation was awlful, they messed up the stairway walls trying to bring the mattress and box spring upstairs and I had to spackle and repaint the walls.”
“This is my second time working with unclaimed freight and they knocked it out of the park again. This family owned business is truly a hidden gem in Rochester, NY. Even with the rise of inflation they managed to still give an amazing deal on a bed set and new couch NEW not used. The store is SOOO clean! They not only have a wide selection in store but a kiosk with extra options. I did not use the financing option this time around, but my first time I did and it was smooth and easy to pay off unlike other places. They work with you and your needs in a professional manner but also remain personable enough. The delivery men were outstanding as well, super sweet and highly professional! They came right in and got to unloading with ease. We live 30 minutes away from this location and they had no issue with delivery. Please give this place your business, they truly are an amazing company. ❤️”
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“The delivery of my couch was great. The two men were polite and professional, I was one of the first deliveries on their schedule! I love my new couch , the style and color are perfect.”