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“I had an excellent experience at Russell Wireless. The sales rep who helped me was outstanding. He assisted me right away with switching phone carriers, made the entire process quick and stress-free, and was incredibly patient from start to finish.
He took the time to explain everything, answered all of my questions, and walked me through each step to make sure everything was set up correctly. It’s rare to receive this level of customer service, and I truly appreciated his professionalism and kindness.
If you’re looking for knowledgeable, friendly service, I highly recommend Russell Wireless!”
11AM - 8PM
2001 South Road, Poughkeepsie
Mobile Phones
“Phone Fix and Repair is fantastic! They fixed my phone quickly and efficiently, and the quality of the repair was excellent. The staff is friendly, professional, and really knows their stuff—they explained the issue clearly and offered helpful advice. The store is clean and organized, and the service is fast without sacrificing quality. I highly recommend Phone Fix and Repair for anyone needing reliable phone repair services!”
“Shopped at the Verizon shop in Wappingers today. We were very pleased how Tony & Nick worked with us. Tony certainly taking the time to even explain & show us the way on our new phones. We were extremely pleased!”
“I'm so please with the excellent customer service that I received, and some of the fabulous promotions that are available at this location. I'm going to be adding 4 more lines , the promotions are unbelievable ? thank you Joshua & Hailey”
“Ray Casino the most helpful manager in the world
I recently purchased a new iPhone, and within two days the screen unfortunately cracked. When I returned to the T‑Mobile store, Manager Ray Casino greeted me promptly with a warm and professional welcome. He immediately focused on understanding the issue and resolving it efficiently.
Mr. Casino demonstrated exceptional customer service throughout the entire interaction. His demeanor was courteous, attentive, and reassuring. He repaired my screen on the spot, ensuring I left with a fully functioning device. Additionally, he encouraged me to return should any future concerns arise, emphasizing his commitment to customer satisfaction.
Ray Casino’s professionalism, knowledge, and genuine care for his customers are truly commendable. He represents T‑Mobile with excellence, and I greatly appreciate the outstanding service he provided.”
“I had an excellent experience working with Doug at T-Mobile. He was knowledgeable, patient, and took the time to answer all of my questions without making me feel rushed. Doug helped me find the best options for my needs and made the entire process simple and stress-free.”
“Love going here. The staff is great. They are patient and resolve any issues you might. Mine was replacing a broken phone. They helped me order it, and set it up when I received it.”
“Calls were failing all morning.
Late for an appointment and called to let them know I would be late and called fail. 11:00 am.
Leaving another appointment at 4:00pm and call failed. No service.
Went to ATT and Cynthia was knowledgeable, friendly, professional, and extremely helpful and experienced. She gets a 12 out of 10 rating for her service.”
“I want to take a moment to recognize Trey for the outstanding service he provided. From the moment I walked in, he showed professionalism, confidence, and genuine care. He didn’t just help me—he made sure every single detail was handled perfectly.
Trey went above and beyond anything I expected. He was patient, knowledgeable, and took the time to explain everything clearly without rushing me. It’s rare to meet someone who takes that much pride in their work and truly puts the customer first.
Because of Trey, my experience with Verizon was not just good—it was exceptional. He represents exactly what great customer service should look like. Verizon is lucky to have someone like him on the team, and I strongly believe he deserves recognition for his effort and dedication”
“Samier was astounding at helping me. I switched from Verizon and I am now saving over $50 a month and the service has been better. Highly recommend coming to this store.”
9AM - 7PM
1379 US-9, Wappingers Falls
Mobile Phones
“I had an excellent experience at this Verizon store. Alix Olson was the salesperson that I worked with and he was extremely helpful, knowledgeable, calming because I was a nervous wreck thinking I lost everything on my phone. He knew exactly what to do in such a professional manner. The other associates I've worked with in the past were also wonderful. I highly recommend this Verizon store.”
“Super happy with my experience here they are super nice take their time! Everything is on point they work with you to make sure your needs are meet! New management knows how to take care of their own customers!!!!!”
“Finally decided to commit to upgrading my OLD phone . I had my fingers crossed that I would get a patient/ knowledgeable person . And I did !
Asher claimed to be new but she was great !
I would send anyone to her at whatever location she was working!!!! 10/10”
“The owner of this Boost Mobile was very helpful and for future reference I will refer this location to all my family members and friends. Thank you Mr Parker for your assistance...”
““Brian was very helpful and provided excellent customer service. He was knowledgeable, patient, and made the process easy. I truly appreciate his assistance.””
“Spectacular service. CeCe the associate spent much time with me to discover the best phone for my use. Manager came along during transaction and searched for promotional values. He found a $500 Samsung phone for me that would have a net cost of $100. Best experience that I had this year in any retail store. This store is Inside the Galleria, not the one on route 9.”
“My husband and I stopped in with his new phone to have the info and number transferred. Shelby helped us immediately and made the whole process really easy. She was friendly, funny and great at her job. Thank you for all your help Shelby!”
“Highly recommend this store!! Was mainly taken care of by Stephan who was very fast efficient and took care of multiple people back to back without any issue. The staff during multiple visits were super knowledgeable kind and helpful. Elijah helped with some customer service issues and worked out any questions we had in the beginning and Kyrese and Stephan helped take care of the further phone care that was needed. All in all it was truly a 5 star experience. These guys are really good workers!!”
10AM - 9PM
2001 South Rd, Poughkeepsie
Mobile Phones
“Riley the camera expert was extremely helpful, he answered all my questions and helped me with my first ever mirrorless camera purchase. The team there was very kind and supportive. Great experience and I recommend this location!
Thanks brother.”
“I came to get my eSIM transferred (my phone was fried so I couldn't do it online). Not only was the staff patient and attentive to the very many people that were there first thing in the morning, but Monica was fun to work with and extremely knowledgable. She was able to seamlessly multi-task, moving between the staff and customers, making everyone feel heard. Verizon is super lucky to have her!”
“Anthony and Allie did an excellent job helping me with my phone and providing information about internet. They worked to make sure I was able to get the right discounts and the phone that fit my needs. Everyone that works here seemed very friendly and helpful as well.”
“I recommended coming to this store if you would like an easy pressure free customer service experience. My mothers phone went a bit crazy and we didn’t realize why, but thanks to Jay, we found out it was infected by a virus which left her information vulnerable and was also the cause of the low efficiency she was experiencing. Jay was friendly, patient, knowledgeable and provided the best customer service experience I’ve ever had a phone store. Thank Jay, we will be your customers for life!”
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“The staff at the store is extremely helpful not pushy for their sales and they spend a lot of time with the customers. Great experience. Great staff great service. Highly recommend”