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11AM - 8PM
2001 South Road, Poughkeepsie
Mobile Phones
“I'm so please with the excellent customer service that I received, and some of the fabulous promotions that are available at this location. I'm going to be adding 4 more lines , the promotions are unbelievable ? thank you Joshua & Hailey”
“My phone was somehow blocked by Verizon while I don’t even have service with them. Matthew, thank you for your help and understanding of my frustration with the situation. You and Brian gave me a laugh in a messed up situation. I appreciate you both. Happy Holidays.”
“I was so frustrated with trying to take care of my problem online that I finally went into the store. Brazil had my problem settled in 10 freakin minutes (the wait was 20). Ive been with T-Mobile since sprint got bought out and this has been by far my best experience to date, hands down!
Brazil you flippin rock!”
“hello I just want to give five stars to Cynthia. I came in here a couple of days ago. I had my phone was hacked. She did everything so quickly professionally and no mistakes and she was really great. I just wanted to give some kudos to her thank you.”
“I want to take a moment to recognize Trey for the outstanding service he provided. From the moment I walked in, he showed professionalism, confidence, and genuine care. He didn’t just help me—he made sure every single detail was handled perfectly.
Trey went above and beyond anything I expected. He was patient, knowledgeable, and took the time to explain everything clearly without rushing me. It’s rare to meet someone who takes that much pride in their work and truly puts the customer first.
Because of Trey, my experience with Verizon was not just good—it was exceptional. He represents exactly what great customer service should look like. Verizon is lucky to have someone like him on the team, and I strongly believe he deserves recognition for his effort and dedication”
“I came to this store to do an upgrade and what a pleasant experience. The gentleman that helped me, his name was chai, wonderful from start to finish. He was extremely helpful, explained everything, and even went over and beyond to provide some discounts. Great experience overall, will continue to use this store.”
“Finally decided to commit to upgrading my OLD phone . I had my fingers crossed that I would get a patient/ knowledgeable person . And I did !
Asher claimed to be new but she was great !
I would send anyone to her at whatever location she was working!!!! 10/10”
“Samier was astounding at helping me. I switched from Verizon and I am now saving over $50 a month and the service has been better. Highly recommend coming to this store.”
“What incredible service!
I was the least ideal customer in the sense that I walked in with a broken phone from a different provider, no knowledge of my own pins or answers to my security questions (I had had the phone for about 5 years then and couldn't remember a thing) and despite all of this, (Dr.) Mr. Raza was incredibly kind, patient, knowledgeable and efficient.
I walked out with a lovely, modern new phone, a less expensive plan (I believe $50 for good quality unlimited service) AND my first months payment was included in the total; so far the provider has been a great.
Quality attention to a desperate customer goes a long way! I cannot emphasize more on how much I appreciate Mr. Raza's patience and persistence. I look forward to recommending the Poughkeepsie store and the overall company to my neighbors; I will be switching my mom to Total next month!”
“Michael is an absolute pleasure to be with! He’s so knowledgeable and definitely knows his shit. He made my time there a wonderful experience and I felt really welcomed. He assisted me with all my issues and answered all my questions. He will be the reason that I come back to this location! 10/10, will come again.”
“The owner of this Boost Mobile was very helpful and for future reference I will refer this location to all my family members and friends. Thank you Mr Parker for your assistance...”
““Brian was very helpful and provided excellent customer service. He was knowledgeable, patient, and made the process easy. I truly appreciate his assistance.””
10AM - 8PM
2001 South Rd, Poughkeepsie
Mobile Phones
“I don’t know there’s a Best Buy here in Wappingers Falls weeks ago, and since we were looking for something to connect my laptop to the projector, my wife and I found it on the Google maps, and we get a HDMI cable easily. But I didn’t take any photos there, sometimes I would upload a few pictures here when I go there.”
“Spectacular service. CeCe the associate spent much time with me to discover the best phone for my use. Manager came along during transaction and searched for promotional values. He found a $500 Samsung phone for me that would have a net cost of $100. Best experience that I had this year in any retail store. This store is Inside the Galleria, not the one on route 9.”
“I recommended coming to this store if you would like an easy pressure free customer service experience. My mothers phone went a bit crazy and we didn’t realize why, but thanks to Jay, we found out it was infected by a virus which left her information vulnerable and was also the cause of the low efficiency she was experiencing. Jay was friendly, patient, knowledgeable and provided the best customer service experience I’ve ever had a phone store. Thank Jay, we will be your customers for life!”
“This store is nice and spacious. You get greeted as soon as you walk in the door it doesn’t matter how many people are in there are getting helped, Someone’s always paying attention to you. Staff is great and knowledgeable. The sales person Elayna, had me in and out of the store within one hour, probably less with switching from another company and porting my number over and all of that jazz, etc. She and her staff members took my bill from at@t and matched my new version bill with all my perks from the other company but blew them out of the water as far as pricing. Elayna introduced me to the Google AI subscription i thought id never use, love it in fact.”
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“Phone Fix and Repair is fantastic! They fixed my phone quickly and efficiently, and the quality of the repair was excellent. The staff is friendly, professional, and really knows their stuff—they explained the issue clearly and offered helpful advice. The store is clean and organized, and the service is fast without sacrificing quality. I highly recommend Phone Fix and Repair for anyone needing reliable phone repair services!”