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“Tony is an awesome employee and I go back to Verizon just because he's helped me so many times over the past 3 years. The new location looks amazing and easy to access from the road.”
“I am a computer programmer who works from home. One gigabyte download speed is a reality with Greenlight and for a blockbuster price.. I’ve had a wonderful first time experience with fiber optic Internet connectivity and the company’s customer service. I don’t know how I will ever live without this service when I move.”
“I want to send a huge shout out to Jake, Matt and Dustin of the East Rochester location for being so kind, patient, and accommodating to my 98 year old father after being scammed by Dish network and Boost Mobile. They were able to get him reconnected with his flip phone, hooked up to his desired TV channels, and by some miracle, were able to assist with getting back his land line phone number, that he had been familiar with for 30+ years, that had been disconnected. They fully understood our desires and worked with us to make this as easy as possible. Also, they have no lengthy contract to sign!
Again, Thank you, Thank you, Thank you to Jake (store manager), Matt (TV channel planner extraordinaire), and Dustin (employee who came out and managed all the installation). You guys are exceptional!
Sincerely, Dave States and Sandy Long”
“We were getting the run around from dishtv. James from all choice connect called for us and got our installation done the next. He is very kind and considerate. I would recommend him to anyone.”
“This location, and specifically their store manager Charles, have been a wonderful help to me over the last few months with upgrading my plan during Christmas and then a bill problem I was having. Charles was knowledgeable, fixed the issue immediately, and was so kind. This is honestly the first time EVER I have not dreaded my visit to a mobile provider. Thank you T mobile and Charles for all your help and great service! P.S. don't ever leave the chili store please!”
“Kristopher and Babel (I believe that’s was his name) helped me out with my phone. Me and my family have been with T-Mobile forever and it’s great that they have amazing employees.”
“Agent was very helpful, though my issue wasn't resolved and I will sign with a new service simply because the call center rep aren't capable of doing their job.”
“I just want to thank Jonathan for his kindness and care that I received from him and his coworker (Jonathan). It took 3 hours to resolve my problem and he never gave up until it was resolved. Customer service at its best. Thanks, Cynthia S.”
“When we had trouble porting our phone numbers from Verizon and activating our new sim cards over the phone we went into this store 30 minutes before they were supposed to close and Francis saved the day. She was so patient, kind and helpful!”
“I actually went to the t mobile in the mall and the people there did not want to help me with my mom's iPhone that I have a contract with T-Mobile.. I went to this store and the people were very kind and very willing to help me.. I recommend this store over the T-Mobile in the mall”
“I've had my fair share of problems with Spectrum like many others, but my in-store experience left nothing to be desired. Aaryanna was kind, attentive, thorough, and knowledgeable. Although I only went in for a hardware swap, Aaryanna was just so pleasant and authentic that it turned what was supposed to be a simple errand into amazing vibes for the start of my weekend. People like Aaryanna are unsung heroes of humanity. And if "Spectrum Owner" wants to respond, it should be by saying something awesome about Aaryanna, and not a link for more help. She solved all the issues!”
“so - we went to T-Mo on Jeff Rd / Marketplace Dr. They were TERRIBLE!! The salesperson couldn't be LESS interested in what we had to say (another review), so we went to the Brighton location. WHAT A DIFFERENCE!!! Lemme tell you. As soon as we walked in, we were greeted warmly. They took the time to explain ALL the features of the plan and really spent time answering ALL of my questions. Their patience and understanding was second to none. I would HIGHLY recommend this store for all of your T-Mo needs. Can't say ENOUGH good things about this crew. We were there for over 2 hrs, porting phones over, and they were very patient with all of the juggling we needed to do. Love the service, with no issues. High speed data is STUPID FAST! If you're interested in going pink, come to THIS location!! They are an AUTHORIZED retailer - don't go to the other places that are jokes.”
“Literally the best internet service I’ve ever had. A company that truly cares about their customers and goes above and beyond to please their customers. Not to mention, their price is half of what I was paying with spectrum and spectrum lost service or buffered all the time. Couldn’t be happier with this new company!”
“Daniella at Webster store was fantastic! So patient and knowledgeable about my tech issue w my email on my phone. She contacted the tech department directly & worked along w them ! When they got her thru all the issues she then finished up with some more issues on her own!! Great personality and so empathetic w my lack of knowledge! Love the customer service given. Thx Daniella”
“Consistently great service. With T-Mobile, I can generally handle all my account needs with a phone rep, but sometimes I need a quick repair or replacement or I need an accessory or just product buying advice, which is when I drop in on this location. The representatives here have always been able to help me find what I need, give me options, and save me time without pressuring me or making me feel like I'm wasting their time.”
“Leaving this review to share that store specialist Justin J stayed late to assist me in getting my wife a new phone. I appreciate the staff helping especially right before Christmas. 5 star costumer service.”
“Ash was such a great employee. He definitely made me feel welcomed and made the process of upgrading my phone extremely easy. He made sure all of my stuff was transferred over properly. Highly recommend going and seeing him!”
“Went in this afternoon to trade in my iPhone XR for a 16 and was greeted by generally friendly staff. Corey went above and beyond helping us to ensure we got the best deal. He was very honest and clear and was very knowledgeable about what Apple and Verizon had to offer. Highly recommend this location over others in the area!”
“Had a problem of changing plans on my iphone prepaid. On the telephone with prepaid and could not get answers.
Gary at Holt Rd was able to personally reach out to the other department and get me connected to solve the problems. Great people working there! Thank you!.”
“We have 7 lines on our plan so I am constantly in need of something. This location is super convenient! I love having somewhere to stop into in person, and Alissa has been so helpful the last two times I have been there! I opened a new line and was transferring someone else's number from Spectrum to my Verizon plan. It wasn't working at first and Alissa gave me her number when I left the store to make sure to follow up with me and see it through. She was so thorough and helped until the issue was resolved. The second time I went in, my husband's phone had just stopped working. I went in to upgrade, I was paired with Alissa again, and again, it was an amazing experience! She's top notch for customer service! I have to go in today for my daughters phone and I'm hoping she's there! Everyone in this store is really friendly both times I've been in. They all seem knowledgeable about the phones and the services.”
“Called on February 26th
Service installed on March 1 ontime
I've had no outages so far
I had no issues.
Thank you frontier.”
“Employee was very patient explaining phones and plans to me. Listened to what I was interested in and looked to find best deal for me. A little hard to find but I would recommend stopping in if you need new cell phone or upgrading.”
“Navaid Khan is very knowledgeable and patient with customers. He was so helpful and explain details when I asked questions. I am always impressed with him when I visit this store.”
“After a very annoying 4.5 hours dealing with customer service and billing via telephone this morning, and being given the run around over an online order I placed that nobody was able to find or give me any info on, I walked into this store incredibly frustrated.It took the guys two seconds to find the order and let me know what was going on and attempt to help me. While I did not end up with the device I wanted to purchase, and am a little frustrated that the online rep gave me some bad information, the employees at the Holt Rd store were great!Edited: I have since found out that the financing issues were due to someone I spoke to on the phone voiding a payment but not my order, so my account appeared to be over my financing limit. However, with the order canceled, I should have been back UNDER my financing limit and able to make the purchase. So just a fail all the way around. I still rate the store 5 stars because they couldn't possibly know the entire rigamarole that was done to my account before I got to them.”
“This store is wonderful, and Crystal makes complicated things feel simple. The staff also makes me feel heard, which is huge to me. PLEASE! PLEASE! PLEASE! and I can't stress this enough! Make an appointment ahead of time. You will know when to be there, and you get priority after you sign in. It makes the whole process much better.”
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“So stopped by was Greeted signed in little busy but wasn't going nowhere texted who I was with letting them know that I'm waiting which wasn't that long was seen and helped also all questions was answered keep up work thank you?”