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“Tony is an awesome employee and I go back to Verizon just because he's helped me so many times over the past 3 years. The new location looks amazing and easy to access from the road.”
“I called Greenlight about 2 hours ago regarding the wires were pulled down when a tree fell. They sent Ernesto out within the hour. He reattached the wire to my house without any issues. He was kind and courteous! Giving Ernesto and your company an A+++++ rating!!!!”
“All Choice Connect made the whole process simple. Quick setup, no hidden fees, and the internet has been reliable since day one. Exactly what I was looking for!!!”
“Ty was very helpful in getting our sim cards set up on a Saturday; he was partially alone and compassionately accomodated an older woman who interrupted our service a few times in need of help. Evana, who handled the rest of our set up the next day, went ABOVE AND BEYOND. So friendly, so easy to talk to, extremely knowledgeable, and made us feel comfortable! Google Fi was a nightmare because they lack people like Ty and Evana, who show up everyday and do their best. Thank you two, from three ROC->ALB transplants who were reminded Rochester has some great people in it.”
“Haley was exceptional. She took the time to clearly understand my issue, explained everything in a way that made sense, and helped adjust my plan and products exactly the way I wanted. Truly appreciate the care and attention. Big thanks! ?”
“I had the good fortune to have Jon Sturgis at the East Rochester Spectrum Store help me. He answered all my questions, transferred my data, set up my spare phone number and made my day! Thank you Jon and thank you Spectrum for hiring Jon...”
“Huge thank you to Vin yesterday! My family came in to switch from AT&T to T-Mobile and he was so patient with us! We were in for 3-4 hours and he was so friendly and helpful! Thanks Vin!!”
“My family went to this location on 2/14/2026 at around 10am to get new phones and switch from Verizon to T-Mobile. Customer Service at this store was excellent there were three staff members working and they all were extremely helpful and kind . I will continue to go to this location due to it’s customer service.”
“I would highly recommend this T-Mobile site The manager Keith is so professional and has the customers best interest at heart. He was very patient and took time to explain every detail of my issue and was so supportive. He restocked some items I returned without hesitancy. I really appreciated the customer service.”
“Super-great experience! The manager and an associate, Petra, greeted me as I entered and were both very friendly and helpful. Petra was a rockstar as she squared me away with a new phone, answered all my questions, and provided an awesome overall experience. I think Petra should get a raise! This T-Mobile is tip-top.”
“I just want to thank Jonathan for his kindness and care that I received from him and his coworker (Jonathan). It took 3 hours to resolve my problem and he never gave up until it was resolved. Customer service at its best. Thanks, Cynthia S.”
“Agent was very helpful, though my issue wasn't resolved and I will sign with a new service simply because the call center rep aren't capable of doing their job.”
“I've had NYSYS residential wireless for several years with consistently reliable connection and service. The price can't be beat and their customer care is responsive, friendly and professional. Highly recommend.”
“I had a great experience with Spectrum at the Webster location. I’d like to thank Jake Montgo, he’s a manager at another location but came to help out that day. My daughter & I left with a great deal for Christmas at a great price. Thank you for your hospitality and patience, Jake! You daaa bomb dot com! ♋️??”
“Had such an amazing experience with Tatiana. She was so incredibly helpful and patient and explained everything in a very understandable and thorough way. We had to to unexpectedly add a line and Tatiana helped. Bring some peace and solutions to an incredibly stressful day. This is by far the best experience I’ve ever had with T-Mobile. She spent more time than she had to trying to help us find a solution that solve our problem and save us money. She double and triple checked everything for us and still had us out in and out the door in under an hour. She took amazing care of us and still made sure that the other customers in the store were being given the attention that they deserve. Can’t say enough, good things about her.”
“I went to the Henrietta location to get my phone checked out. Can I tell you how pleasantly surprised I was. The service was AWESOME. Andy (a young lady), a very knowledgeable, friendly, and thorough, younglady, assisted me. She is definitely an asset to Spectrum. I will be back. Donna”
“Called on February 26th
Service installed on March 1 ontime
I've had no outages so far
I had no issues.
Thank you frontier.”
“Good service here. Offered a tech solution to my son's phone rather than selling merchandise s new one which would be outdated in a month. Will return when time comes to upgrade!”
“I would like to give a big shoutout to Blake on W.Ridge Road. He was very professional,Knowledgeable, and amazing customer service rep. Thank you very much.Salute.”
“Dee, at the Eastview Mall store, was excellent and very patient. He was a delight to work with. We spent close to 3 hours getting everything changed from my old phone to my new phone. The hardest part was getting the SIM card activated on my old phone.”
“I love this store. Especially Amarah. She on top of it. Gives you the kind of attention you’d expect.
Wish they had somewhere to sit and wait however.”
“Employee was very patient explaining phones and plans to me. Listened to what I was interested in and looked to find best deal for me. A little hard to find but I would recommend stopping in if you need new cell phone or upgrading.”
“Walk-In helps right away. Employee showed me a where to pay my bill. How to use the machine in and out in under 5 minutes. Wish it was a lot closer to home but easy process. Can you not put a kiosk in the Walmart in Chili? Just wondering.”
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“Go to this store, if you have a choice. Isaiah was the best, and he did an outstanding job. The other associates were very friendly, and their patience is outstanding.
Just make sure to bring your last bill, and that you are approved on the account to make changes to your services before you show up. Seriously. It makes their job easier.”