Verizon's Ithaca location offers a range of mobile and internet services, including 5G home internet and business solutions. Customers can visit the store or schedule an in-store appointment online. They can also place online orders that can be picked up in-store or delivered quickly. Many reviews highlight the exceptional customer service provided by staff members like Josh, Bob, and Tim, who go above and beyond to assist customers. They are praised for their knowledge, patience, and honesty. Some customers encountered long wait times, even with appointments, but noted that when they were finally helped, the service was efficient and professional. Overall, despite a few frustrations with wait times, the staff's willingness to help and resolve issues leaves a positive impression on customers. This commitment to service makes Verizon a reliable choice for mobile and internet needs.
Josh went over and beyond helping me with a difficult problem. He is very knowledgeable and has great customer service skills. He is very nice.
April 2024
I cannot say enough good things about Tim. Honest, knowledgeable service. We came to the Verizon store because we'd been told our bank account was hacked and we had to get new phones. Tim explained that the bank itself had been hacked, not our phones!
February 2024
Cash machine for paying my bill was not working. The service re happily accepted my cash payment.
