Verizon's Ithaca location offers a range of mobile and internet services, including 5G home internet and business solutions. Customers can visit the store or schedule an in-store appointment online. They can also place online orders that can be picked up in-store or delivered quickly. Many reviews highlight the exceptional customer service provided by staff members like Josh, Bob, and Tim, who go above and beyond to assist customers. They are praised for their knowledge, patience, and honesty. Some customers encountered long wait times, even with appointments, but noted that when they were finally helped, the service was efficient and professional. Overall, despite a few frustrations with wait times, the staff's willingness to help and resolve issues leaves a positive impression on customers. This commitment to service makes Verizon a reliable choice for mobile and internet needs.
Very helpful people!! Much better than the verizon in Colonie Center, HellbaNY.
The guy in hellbaNY was so rude to me & my elderly friend. This store has nice people working there. Thank you !
January 2026
My mom recently passed away and the staff here was very supportive, helpful and understanding. They did an amazing job helping get things figured out so we could cancel her phone. I greatly appreciate everything...thank you
November 2025
Garrett was great today. My phone was cracked and unusable. He found a way to get me a new phone and improve my plan. Thank you Garrett.
