Verizon's Ithaca location offers a range of mobile and internet services, including 5G home internet and business solutions. Customers can visit the store or schedule an in-store appointment online. They can also place online orders that can be picked up in-store or delivered quickly. Many reviews highlight the exceptional customer service provided by staff members like Josh, Bob, and Tim, who go above and beyond to assist customers. They are praised for their knowledge, patience, and honesty. Some customers encountered long wait times, even with appointments, but noted that when they were finally helped, the service was efficient and professional. Overall, despite a few frustrations with wait times, the staff's willingness to help and resolve issues leaves a positive impression on customers. This commitment to service makes Verizon a reliable choice for mobile and internet needs.
Stephanie was so helpful and knowledgeable and professional- which made the experience so much easier than I thought it would be. Other staff was helpful too. Thanks Verizon!
August 2026
I had a blast experience here while getting my esim transferred to my new device after my old device is no longer working. The staff was professional + knowledgeable and quickly solved my concerns.
June 2026
Cristian at Verizon is amazing with excellent customer service..If in the market for upgrading phone or product..He’s the man!!! Very helpful..as a long time business person ..He delivered!
