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“Brought some pretty beat up spike guns to the ranch a couple months ago. They had them fixed quickly and have not had any issues since. Best service in western NY!”
“I love the service and the many options they offer for almost everything. I have always had a great experience.I've purchased my Napoleon 500 grill and my Traeger 885 Ironwood. Both products are great.What has made the bulk of the difference is the service. Everyone is happy to help and not in a weird overbearing way like value down the streetI would like to give a shout out to Jen the manager for always going above and beyond.Thanks guys!! Glad you're in town!”
“This feels like the biggest Valu I've ever been in. As with them all, nice staff and good products. No complaints. Wait one complaint: I would prefer a variety of watering cans, instead of just one size. I need a small one for my indoor plants.”
“I bought a grill that was on sale. It was a great deal on a really nice grill. The workers measure the opening to my suv and needed to take a side tray off to make it fit. The screws were quite pesky and it was taking some work to loosen things up. I apologized for the extra work they had to do, but everyone responded with " it's not a problem at all" Super Job to all of the staff! Thank you so much. I will be seeing you guys soon.”
“Amazing experience. Will def. Be returning. As a female going to the hardware store can be degrading, even though I know what I'm talking about. Not here. The staff was knowledgeable and made me feel welcome.”
“This hardware store has a variety of items and is located in my neighborhood. No need to go to a big retailer or when I need one or two items and can get in and out faster.”
“If you’re looking for other parts that you cannot find anywhere else, this is the place to go. They have a variety of what you need. Just ask the salesman at the register he will point you in the right direction. Very nice place very polite people he will help you out.”
“11‐08‐25: They have all of household items you'd expect to find, with out all the upcharges of frilly details of other large box outlets. ~I'm a repeat customer.”
“VALU - “The Boutique for Mans”
A place where I had opportunity to buy good tools and receive gentilese from servers.
Everytime I am in East Aurora is a time to see this good store.
I live in Brazil.
Hugs to people of VALU and customers.”
“Every single time my husband and I have gone into this Ace, we have been greeted with courtesy, humor, and a willingness to assist us with whatever we need. We live in Clarence Hallow. This is our favorite place for home improvement.”
“Service is great employees are fast and friendly. if you order online you can show up same-day and stand at the counter they will get everything you asked for right then and there , Only because the Mrs. ordered it just before we got to the store otherwise it's already waiting for you lol”
“I very rarely give 5 stars to almost any store. But this place deserves it and the customer service was beyond excellent. I was never in that store before more than likely I'll be there again. Kudos to Sal”
“The item that I purchased was not the correct one. I took it back and my money was cheerfully refunded. I was also given a list of other on-line purchase sites to see if they carried what I was looking for. Very pleasant experience.”
“Great bunch of guys here. I love supporting local and these guys always know the answer or can help me find it. I can't say enough. Great prices and always great to work with!”
7AM - 4:30PM
2540 Walden Ave Suite 100, Cheektowaga
Hardware Stores
“Ryan was a great help getting me my supplies and answering questions. You must be an hvac business, you can't walk in off the street and make purchases. This is a store for professionals, in the business.”
“Service is great employees are fast and friendly. if you order online you can show up same-day and stand at the counter they will get everything you asked for right then and there , Only because the Mrs. ordered it just before we got to the store otherwise it's already waiting for you lol”
“If you need it they have it! It MIGHT be a bit pricy - but- they have it and you need it! Great hardware store. I have been a customer for 45 years. Love the place.”
“I recently had an incredible experience at Arthur's True Value Hardware in Orchard Park. On my visit, I purchased two chainsaws: a mid-level gas-powered one and a professional model electric version. The same day, I went through three tanks of gas cutting up 26 trees on my property. The performance of these chainsaws was nothing short of impressive, marking a significant improvement over what I was using previously.The staff at Arthur's True Value Hardware were outstanding. Not only were they super helpful, but they were also incredibly educated on the products they sell. They guided me through the options, ensuring I made a quality purchase that best suited my needs. On top of that, they assisted me in getting an extended warranty for both units, which adds an extra layer of confidence to my investment.Choosing chainsaws could have been a daunting task, but the expertise and customer service at Arthur's True Value made it a smooth and satisfying experience. Whether you're a professional or just looking to maintain your property, I highly recommend visiting Arthur's for your hardware needs. Their knowledgeable staff and the quality of their products are what set them apart.”
“Went in this Tuesday night to get more paint for our living room. Was greeted by numerous staff members, that were all very friendly and helpful. They even offered to load my paint into my car on a rainy night (and did). I will definitely return to this location. Great experience! Thanks for going above and beyond!”
6:30AM - 4:30PM
5635 Transit Rd, Depew
Hardware Stores
“Had my part in stock at the same prices as online. Did not have to wait 3-5 to have my furnace fixed for a $4 part. Thank you so much since its January in buffalo”
“Love the store. Great customer service. Amazing selection of products. Pleasure to still have the ability to go to a real, independent hardware store and get personal attention from knowledgeable and experienced staff.”
“Great selection of hardwood and plywood. Wow. Staff are great as well. The Warehouse worker that helped me was very helpful and shown me a lot of different products i can use for other projects. Pricing is close to other places but they have products that others do not.100% recommend Richelieu.”
“Great service with a professional, knowledgeable, friendly staff! Mark, the owner, did a phenomenal job!! I wouldn't go anywhere else! He worked on my snowblower and lawnmower! They both run top notch now! Thank you Mark!!”
“Store is clean, well stocked, shelves are maintained regularly. Shelves are neat, clean, and misplaced products get returned to the correct area. Staff are friendly and courteous. They aren't always helpful unfortunately. Half of the staff I've questioned for help weren't familiar with the product in question and seemed at a loss on what to do next... Call a fellow employee over the radio and no response. Tried to use the scanning device to scan the bar code and it is supposed to give some details on the item.
Device was useless and slow. I ended up going to the website and getting the info myself while the employee was still anxious trying to get the info. 10 minutes with employee and no answers to my questions. The one answer I was given seemed to be wrong. Their info said over 30 items in store and on the shelf. Shelf location was empty and they checked stock in back and there was none. The website confirmed that store had zero on hand.
To be fair the employee did everything he knew to try to answer my question. None of the other employees tried to help him get the info (I was only customer in the store at the time). The hand held device was soooo sloooow to the point it was more aggravating than not having any device. Similar situations have occurred in the past. Essentially not all employees know the products they're selling. Annoying, but unfortunately not entirely unexpected.
Overall I would say my store experiences are mostly good and pleasant. Just don't ask a young employee a question and expect an acceptable answer. If you get one consider it a bonus. Either way you can walk away happy instead of frustrated and aggravated.
you get what you pay for. Not something I would use as a tradesman for work, but perfect for a one off project or occasion around the house projects.”
8AM - 4:30PM
3650 Broadway, Buffalo
Hardware Stores
“I walked into this store numerous times and it’s always the same associate. I believe his name is Charles If I had to be certain. The past few months I’ve noticed it’s just him. Every time I walk in the store the phones are ringing and he’s always usually with at least 2 or 3 customers at a time . He deals with each paying attention to what they need and makes sure they are satisfied. Just goes to say professionalism is not gone in the world. Every time this young man greets me, no matter how busy he is and always goes over and beyond for his customers. Thank you airgas for employing outstanding customer service from this young man.”
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“Blair's installed a backup sump pump and some other plumbing odds and ends around the house. Service and quality of work was top notch. Very competitive pricing. Extremely friendly people to deal with. Highly knowledgeable. I will be calling Blair's for all my future needs!”