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“Bought a new Weber Genesis gas grill. The box wouldn’t quite fit in my vehicle. They followed me home in their truck to deliver it the same day. You would never receive such great personal service at any of the larger big box stores. This store is fabulous. Very helpful, excellent service.”
“I want to formally recognize Thomas in the Plumbing department for his exceptional customer service. I visited this Home Depot location twice over the span of two days, and Thomas proved to be an invaluable asset to your team. On both occasions, I was searching for specific materials to complete repair projects. Thomas took the time to understand my needs and successfully sourced the correct items. Prior to my visits, I consulted several specialized plumbing supply stores in Buffalo, but their staff could not assist me because they lacked creative problem-solving skills. Thomas, however, routinely thinks outside the box to deliver results. His expertise and dedication to customer satisfaction deserve high praise.”
“I love hectors, and this year when my snowblower needed service, they came to the rescue once again. Service time was reasonable, just two weeks even though the snow had already started falling. Without getting into the numbers, let’s just say the price was an extreme value for the quality of repair. Much better than big box stores and a tiny fraction of buying a new machine. Got my snowblower running like new, and they even fixed several things that weren’t on the initial service report. As usual, I couldn’t be happier. Support your local hardware store!!!”
“This review is for the delivery drivers Carlos, Oscar, Jairo, and Braler! Our first washer/dryer delivered by Carlos and Oscar came damaged. They were polite, honest, and apologetic. They removed our old set and called to ensure a new set would be delivered the next day. The next day Jairo and Braler delivered the new set. They too were polite and helpful. They set up the new machine and took the time to show me it was working. Although my experience with Lowes sending a damaged set was subpar my experience with the gentlemen from the delivery department was excellent. Lowes is lucky to have these four men working for them!”
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“11‐08‐25: They have all of household items you'd expect to find, with out all the upcharges of frilly details of other large box outlets. ~I'm a repeat customer.”