Home Improvements in Latham, NY

“This review is about the excellent customer service that I received when I stopped by the store today. I was looking for a retro refrigerator that I saw online and couldn't find at my local store. In fact, my local store told me that there were none at any Home Depot stores. I decided to stop by the Latham store anyway. There were 2 display models for sale. Zack helped me with the fridge. He dusted it down and when I realized that the second model looked better (from the front), but was missing the handles, Zack and another employee, got out their tools, took the handles off of one and screwed them on to the other. When we pulled the second one out we realized that it was badly dented in the back. I apologized to Zack for doing all of that work for nothing and he let me know that it wasn't a problem. That is what he was there for. He then proceeded to call around to see if other stores had what I was looking for and he found exactly what I was looking for at another Home Depot. I don't know if Zack, or any of the other employees who helped me today will ever see this but, for everyone else who does, this is how a store should run. This is customer service at it's BEST! Thank you”

“I had a big order.lot of it was special order.i went to courtesy desk.and had the pleasure to meet Amanda she as great and awesome she went above a beyond to make things smooth ..explain what was still to come. And the ones that was there. She was great .it's hard to find someone like her..we bring alot of our business to home depot all over..and not all employees are friendly and willing to go the extra mile....And she did her job will done.and she mentioned she mainly a evening person.so she works both shifts..I will definitely go there again and get the good customer service...thank you Amanda continue to be the person you are...home depot she a great employee you have there...thanks again”

“I wouldn't normally leave a review for a big box store like this, but Sharon (i hope i got her name right) was the sweetest lady ever and she made my experience amazing. She was working in the doors section, she's a gem!!”