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10AM - 7PM
898 Loudon Rd, Latham
Mobile Phones
“First called this location and spoke with Joe. He was very confident and sharp with his knowledge of my phone problem I was having and so I decided to visit. Joe was there and helped me sort out my issues and I was able to leave with a new working phone in a super quick time frame. This place had good reviews and I'd like to contribute in saying they did a great job for me too!
EDIT: Second visit months later to upgrade my wife's phone and we worked with Jordan, who loves Taco Bell and is getting married soon. She was super knowledgeable and very pleasant to work with.
Still highly recommend this place, even across two different people we worked with. Will come back for any phone needs for sure.”
“I'm sorry grateful for, and impressed by, Christian and his crew. The phone support team badly screwed things up and said I had to go to the store, making me think I'd made a mistake switching. Turns out the only mistake I made was not coming in to see Christian and his people in the first place. They treat you really well, and work very hard to make things right. Truly the best service experience I've ever had in all of my decades subscribing to cell service.”
“We recently went to the Spectrum store in Latham NY to get a new cell phone for my father. A young man named Omar helped us out. He explained the phone and the plan. He took care of everything quickly and efficiently and took the time to answer all our questions. He even went to the back to get a chair for my father, who walks with a cane and can’t stand for long periods of time. I have had negative customer service experiences with Spectrum in the past but Omar could not have been more kind and helpful. We are thankful to him for making the phone purchase a better experience than we were expecting!”
“Came in to return a phone, and got spectacular customer service. Gavin, the representative at the front, made it so easy! His presence makes walking into Verizon so much more welcoming.”
Mobile Phones
Mobile Phones
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“Great manager! Joe really went above and beyond for me. The only complaint is it was quite short staffed given it’s Xmas week. I waited 45’ before anyone was available to help me. Was there for 3.5 hours. Tedious process. That requires more staff to handle the volume at this time of year and on weekends, too.”