Oil Change in Lockport, NY

“I have been going here for a couple years now ever since I got my new car. They are reasonably priced for a first come first serve shop. Mostly just get oil changes and smaller stuff done here but have heard some people getting more major jobs done here as well. Wait times aren’t bad either. Recently all dealerships systems had been hacked making it more difficult to do paperwork and write ups, even w this annoying issue I was outta there in about an hour and a half for an oil change, spark plugs, manual transmission fluid flush and coolant flush.”

“Came in for a transmission exchange service. Went right in, explained to Jordan what I needed. Told him I had a coupon and he started the whole process and completed it in an efficient and friendly manner. Was in and out in less than a half hour. My compliments to Jordan. He was friendly and knowledgeable about the service I needed.”

“For starters, I was greeted immediately by a service advisor, was in and out in no time and I paid $83 for an oil change on my 2017 Tacoma whereas every oil change prior was well over $100! Great overall experience.”

“Ya know its kinda sad and poor reflection of the company when you have been a customer for over 15 years. And then get talked about behind your back the entire time your there. Made fun of and woofed at as your leaving just because you have the gall to display your personal lifestyle by wearing something as simple as a dog collar. It really shows how immature and insecure the technicians are that they have to make fun of a customer in front of every other customer in the shop at the time. I guess ill start going to Monro across the street, never had any issues and they've treated me with decency and respect.

I refuse to support any business that harasses their customers because of what they look like, or what they wear. Im sure you'll get far in life (not really).

**Update #1
One of the owners called me directly to apologize for the behavior of the technicians. They said they they were investigating the incident and would follow up later on. Ill update my review from 1 star to 3 for management looking into the incident and addressing it.

**Update #2
The owner did follow up and assure me that the matter has been resolved and offered a personal hand written apology and explanation of what they did to address the incident. More businesses need to take the time to connect with their customer and address issues as the owner did. It helps foster a sense that your a person and not just revenue. That you matter and they want you to be happy and keep coming back too their business.”

“Had a bolt in the tire, in a pinch I stopped at Walmart Auto Care in Lockport. Young fella named Carter B Checked me in within minutes, took my keys and proceeded to patch the tire and balance the wheel... he does it all! Hats of to the HR person that hired Carter B - he is an excellent employee... couldn't even get him to take a tip! Excellent work Carter. Thank you.”