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“Excellent experience renting a cargo van from Empire RAC.
Gloria was incredibly helpful throughout the process, making everything easy and stress-free. They went the extra mile to accommodate us over a holiday weekend when many other places would have been difficult to work with.
Great customer service, fair pricing, and a smooth rental experience from start to finish. Highly recommend!”
“Efficient and quick check-in and check out. Good communication with attentive and enthusiastic CSR at the desk when checking and check out. Good quality vehicle.”
“Good trucks well maintained. You wont have to worry about roadside inspections ruining your day. Workers are help full, and friendly. No problem with maintenance on long term lease vehicles.”
“Jesse was a huge help with my move last month. I even returned the van 15 minutes late and heard no griping. The whole crew there were very nice. (not to mention, far less busy than the Flushing Avenue location). Thanks!”
“Truck (van) was clean, gassed up and ready to go! Tried to upsell me insurance at pick up but everything worked out.Would rent again and definitely recommend. Very convenient to NYC!”
“This was an incredible experience. Not because renting a van or moving furniture is fun but because of what their employee, Linda did for me. Office wasn’t open yet and I couldn’t use the self check-in because I have an interim New York license without a picture. It was 23° out and I was freezing and under a time crunch. Linda (who was waiting to start work) saw me and was able to check me in by accessing the system on her phone. You can find hospitality in surprising places. Thanks Linda!”
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“Jennifer at the Ryder location at Long Island City. She gives excellent customer service. I can always count on her to go above and beyond for my rentals . She is exceptional. I always can count on her to get whatever truck I need even when I’m in haste.”