Quest Diagnostics is a reliable healthcare provider that offers a range of services, including COVID-19 antibody testing, drug screenings, and routine lab tests. The company has multiple locations, with one conveniently situated near the Fresh Pond Shopping Center, across the street from a Wendy's restaurant. Customers have generally had positive experiences at Quest Diagnostics. The staff is described as friendly, professional, and patient, especially when dealing with challenging situations, such as patients with difficult veins. The check-in process is efficient, and patients are typically seen on time for their appointments. While there have been some minor issues with the online booking system, overall, Quest Diagnostics is praised for its reliable service and competent technicians. Customers appreciate the company's ability to accommodate their needs, even when appointments are not readily available. With a range of testing options and convenient locations, Quest Diagnostics is a trusted healthcare partner for the community.
I showed up an hour earlier than my appointment, signed in and was told 25mins before my 11am appointment time that they were out of tests. The person I spoke to did apologize and recommended another location just wouldve liked to have been told sooner.
May 2026
Walked in, checked in at the kiosk, 30 seconds later called in for a blood draw. Amazing! I was expecting at least 30 minutes wait especially when I saw 3 people in the waiting room. Book your appointment online! 5 stars
April 2026
Niczzath was so sweet! I had draw 12 tubes of blood & she kept me distracted and smiling, because lord knows I hate needles! Would definitely recommend this location. It was quick and easy!
