Metro by T-Mobile at 265 Route 211 E in Middletown offers unbeatable prepaid plans and 5G phones from brands like Apple, Samsung, and OnePlus. The store is known for its exceptional customer service, with a friendly, knowledgeable, and courteous staff. Employees are described as phenomenal, going above and beyond, and providing seamless service. They are professional, polite, understanding, and attentive, handling issues with ease while thoroughly explaining account details and transactions. The team, including management, leads by example, creating a welcoming environment where customers feel their time is worthwhile and without stress. Staff help with a wide range of needs including sales on devices, phone issues, payments, upgrades, and home internet, often at excellent prices. The store itself is clean, organized, and well taken care of. Customers report smooth and correct transactions, feeling comfortable and well-assisted even during busy times. The overall experience makes it a highly recommended Metro store for both new and long-time customers.
I went to this store to get my phone repaired and was very pleased with the professionalism of the owner and staff. I got my phone repaired with no issues. Definitely recommend this store to anyone having issues with their phone.
September 2023
Amy A. is a phenomenal employee who goes above and beyond for her customers. She is friendly, knowledgeable and courteous and offers seamless service. She is an asset to your store as well as your company.
July 2023
Absolutely awesome customer service. Arielle was very professional and patient when it came to my concerns.
