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“I just had a lovely experience with Jake who was a tremendous help this morning.
He went out of his way to be patient and professional.
He's a great asset to your business.”
“I was in a huge rush - the team was incredibly helpful, responsive, kind. Could not have asked for a better experience. When I think about what I really want in a customer service experience, they hit every mark.”
“Christopher is brilliant, professional and so helpful. Plus he is an absolute delight to talk to. I hope he never leaves! Thank you Chris for being patient with all of us when we come in with our boxes!!”
“I received a very friendly and helpful customer service at the store. Great service at the store!
My only regret is that FedEx has scheduled to deliver my package later than I expected. That would make my whole purpose for paying over $200 to ship my very time sensitive package all worthless. I pray that the delivery date changes to at least 2 days earlier. That would mean the world to me.
I have returned to give FedEx a thumbs up ? for an excellent delivery service. Since my last post, FedEx delivered my very time sensitive package two days earlier than previously scheduled. That made all the difference for me.
THANK YOU FEDEX!!!
I will forever relie on your service!”
“Daniel at your Inwood location has done passport pics for both me and 9 month old and did an incredible job. Taking a passport pic of a baby is no small thing, and Daniel had us out of there in 10 mins and under. The result is that my 9 month old now has the best passport picture I’ve ever seen ?”
“The staff are ALWAYS very helpful & professional & same staff, maybe senior staff, but regular for years! Not a fast turnover at all? Which suggests to me doing something right & always kind in greetings & pleasantries! Very much appreciated in these stressful times!”
“Moving was so smooth! Joel, Jennifer and Alberto make moving experience so easy and fast! And more importantly great attitude and hard workers! Couldn’t be happier with my experience!!!”
“I'm shocked at the bad reviews. I go to this location a lot and the staff is always so professional and polite. They always take care of me with patience and respect. I typically go on Saturdays and everyone that works there on Saturday's are all absolutely excellent! They deserve a raise! ;) This location is one of the best UPS locations in the city in my opinion.”
“I take great joy in writing about my experience about this branch of UPS store at 177 East Main St,
Store # 4992, New Rochelle, NY. The whole staff is always courteous to everyone whether the store is full of customers and very busy of if it’s one Customer. They work smoothly and has an always smile for everyone. Regardless of what question a customer has, it’s never a bother to them and they always have the right answer. I live in the Bronx and yet I go to this store which is miles away just because of the customer service that is second to none.
I hope that management appreciate the staff at this branch. They deserve bonuses. Their customer service is top of the line especially THOMAS.”
“This UPS Store feels like my second home because I’m there so often. The staff is always helpful, friendly and incredibly quick. Even when it’s busy, everything is easy and stress-free. Highly recommend this location!”
“I saw someone rate the staff as rude in another review. I have used this place multiple times for shipping and while the staff may not be overly friendly they are always helpful and get it done quickly and professionally.”
“Randomly stopped in here to get something notarized. There wasn’t someone available but the person speaking to me was kind enough to let me know where else I could find a notary whether walking or driving. Long story short, you never know the day someone is having and them being helpful was a change of pace to how things had been going. A nice review is my small thank you.”
“I need to shout out and say that the UPS store in Bayside in the Baybridge Commons is over the top excellent Karan goes above and beyond to be helpful every time I’m in the store without him I don’t know what I would do when people do good work. I like to acknowledge it. I’m in my 70s and I find that very few people will do what he does for you looking forward to doing business with this UPS store for many many years”
“I have been to many different UPS stores. This one in Englewood Cliffs NJ was a bit different. Really friendly, efficient and focus was on making the customer feel happy! I needed a photo (2x1 1/2inches) which is slightly different than a passport photo (2x2inches). Jin, the owner made sure he made that size photo happen. He also is a notary and placed the notary stamp where it would not interfere with the application I needed to fill out. That extra care will make this UPS stores MY new UPS store!”
“I've been receiving packages at this location for a few years now. Never had a problem. Joshua and the team provide excellent and efficient service. Highly recommended!”
“I had a fantastic experience working with Peter. He was professional, responsive, and went above and beyond to make sure everything was done right. It’s rare to find someone so reliable and easy to work with these days. I wouldn’t hesitate to recommend him and will definitely reach out again in the future. Thank you, Peter!”
“I’ve had a great experience at this UPS Store. The staff is always friendly, helpful, and professional. They go out of their way to make things easy and quick, and I really appreciate their kindness every time I stop in. Highly recommend”
“The excellent communication and wonderful customer service I experienced on a busy Saturday morning made my visit very pleasant. I'm excited to return to the store for all my future shipping and returns needs.”
“This store has amazing customer service! We needed to ship the contents of my daughter’s 1-bedroom apartment cross country and Bryan was helpful on the phone before I arrived —suggesting the best times to come and to ask for him when I got there. He really put me at ease. He was so very helpful when I arrived, and took great care in the processing of 27 boxes. He also brought me a chair and I plugged in my phone when it died. I highly recommend this location for shipping…Bryan and his team were so professional and kind. Side note: I learned the hard way that it doesn’t make sense to use the UPS at the Staples Store for a serious shipping project.”
10AM - 3PM
10 Bond St, Great Neck
Mailbox Centers
“Dameon helps me on a regular basis. He is intelligent, friendly, knowledgeable and is very patient. He explains everything and treats everyone with kindness and respect.”
“Two gentlemen at the front desk are superb. They would go the extra like helping you open the door or pick up the heavy item or even helping you revise your amazon return. 5 star awesome service!
Super helpful everytime my mom returns stuff. Shes fragile so they were always helpful and assist in bring the items in and help her revise her amazon return option!”
“The place gets busy. Karl and Travis are very helpful
It’s a small space and They don’t have an easy job!
March 2026:
They do passport photos”
“Went here for an amazon return. Friendly staff, this was my first time doing a amazon drop off. A staff member show me where the drop off area located and explain to me about QR code and receipts. Great service.”
“These folks are nice. I've had issues where I missed the FedEx deadline at work so I would go here to have it shipped without issue. I also had my passport renewed here as well last year.”
“Highly recommend! Johnny was super helpful in recommending the best way to deliver a piece of art. Wally was thoughtful and took the time to call me with updates on his status and approximate delivery time. Manhattan Express Shipping was an excellent service provider.”
“I placed a last-minute print order that we needed urgently, and Carlos was incredibly friendly and helpful throughout the entire process. He went above and beyond to make sure everything was completed on time and made the experience stress-free.
The quality was great, the turnaround was fast, and the customer service was outstanding. We will definitely continue printing with them in the future. Highly recommended!”
“Love this place . Great friendly customer service, everyone in the store is super helpful. i've used services such as printing for my wedding Decoration and sending money. very reliable and responsible place!”
“I got my passport photos here. And have done plenty of shipping here as well. The young man who was running the place yesterday (June 4, 2026) did a superb job of handling multiple different types of requests from about 8 different customers who all came through at once. It is rare to see anyone do their job as well as this guy does with such friendly unflustered efficiency and competence.”
“I’m confused by the bad reviews. I go there all the time, have for years now, and everyone is always kind, not just to me, but to every other customer while I have been there. Even when I have made mistakes with my Amazon returns, they have always been gracious about explaining things to me. Every UPS store I have ever been to charges for packing something for you if it’s not “no box no label.” The woman who works there helped me with color prints for my classroom, and when they didn’t come out right because I had sent them in the wrong format, she happily reprinted them free of charge. Maybe the poor reviews are from people who don’t like that the workers wear masks? Or they don’t like ever being told no, even if it’s done politely? Or there’s another reason, which I suspect but won’t post here? Whatever your issue, I simply don’t believe that these nice people were rude like some of the stories here say.”
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“I have been had my P.O. Box with them for a year now and my mail and packages are always delivered properly. The ladies at the counter are very pleasant as well.”