Stopped in to get some clarification but they couldn't do anything and instead referred me to go to the branch where I opened my account.
January 2024
Jackson Shi, one of the manager took really good care of us when we needed to cancel and reissue cashiers checks that initially contained errors. He offered top notch, priority service to us and was very detail oriented. His help saved us from delaying our house purchase until the next day.
May 2023
No line on paycheck Friday afternoon, two tellers working with support from back of house, clean, a/c works well. Cash machine had no issues. Small bill denominations avaliable. All staff speak multiple languages which is impressive. 5 stars. No stairs even in NYC. Nice.