Brooks Brothers is America's oldest retailer, known for its classic American sportswear and tailored clothing. With over 200 years of experience, the brand is famous for creating iconic pieces like the Oxford Cloth Button-Down shirt, as well as high-quality suits, dress shirts, and chinos. The company is dedicated to providing an exceptional shopping experience both online and in stores, with knowledgeable staff ready to assist customers with their special moments. At their various locations, customers often praise the friendly and professional service from staff members, who are attentive and detail-oriented. One reviewer highlighted a memorable experience with staff members who helped design a suit, making the customer feel comfortable and valued, and resulting in a lifelong loyalty to Brooks Brothers. Another customer appreciated the personalized service in tailoring, where staff members meticulously adjusted a suit, paying close attention to details like sleeve length and shoe style, ensuring perfect fit and appearance. The in-store professionals and tailors are noted for their expertise, patience, and clear communication. While some mention that certain locations, such as the Midtown store, are smaller and have limited options in off-the-rack suiting and accessories, overall, customers find value in the quality products, including dress shirts, linen cotton pants, and other essentials. Their dedication to craftsmanship and customer service makes Brooks Brothers a trusted choice for those seeking timeless American style, whether shopping in-store or online.
Excellent help and product. Over-all a very good experience.
May 2026
Truly professional experience at Brooks Brothers, Hamza took excellent care of me from start to finish. I have his business card now and I will never buy a suit from anyone else. Faycel also assisted me and was a great part of the purchase experience.
April 2026
Thanks so much to Iris, super professional, who helped me a lot choosing the best outfit, and really made a difference in the shopping experience. With such great help, forget online shopping!