Budget Car Rental in Manhattan has received mixed reviews from customers, showcasing both outstanding service and some areas for improvement. Many customers praised the exceptional service provided by staff members like Spencer, Mick, and Angel, who were described as professional, efficient, and friendly. They created a welcoming atmosphere, handling issues with kindness and maintaining a quick process for both pick-up and return. Customers appreciated the cleanliness and upkeep of the vehicles, with many noting that the cars were new and in excellent condition.
However, some reviews highlighted concerns about unexpected charges and the availability of reserved vehicles. One customer felt they were unfairly charged for an upgrade that was not requested due to the unavailability of the booked vehicle. Additionally, there were mentions of inconsistencies regarding fuel levels upon rental.
Despite these issues, the overall sentiment leans towards positive, with many customers expressing a desire to return to this location due to the great customer service and efficient process. The small office setup allows for privacy and a focus on individual customer care, contributing to a good experience for most renters.
Wonderful experience. Excellent car at a reasonable price. Both Michelle and Edward where quite helpful. Michelle spared no effort to help me out with the process and to assist me in my car selection. Excellent personality, emotional intelligence and communication skills. Full of integrity and honesty. God bless her.
July 2026
Amazing experience! Everyone was so friendly and knowledgeable. The cars are clean and well taken care of. I will be renting from here again in the future.
June 2026
The whole pick up and drop off experience was very quick and smooth. Fran was very helpful at the pick up spot and got me a great car. No issues, in and out took about 30 minutes.
