Pretty disappointed with DWR's customer service as a company. I came in to the store because I wanted answers to some questions I had asked in their portal 5 business days ago. The staff at the store, while nice, had no answers and redirected me back to the portal, telling me to ask again. It was an lacking and unhelpful... read full comment
September 2023
Excellent customer service! I was pleased with their help on a product which arrived wrong.
March 2023
Kiyanna in Customer Service is the worst, it's been 6 months to return a lamp.
Located in New York City's Flatiron District, this DWR Studio houses a wide selection of lounge and bedroom furniture, seating, outdoor designs, workspace furniture, lighting and more – all readily available for test driving. DWR Flatiron is proud to be a part of a neighborhood that has become the home to one of Manhattan's most vibrant design communities.
