This Duane Reade is considered a favorite and the best pharmacy in town by some customers. The place can be very, very busy and sometimes feels short of staff. While most staff are helpful, polite, and kind, some can be extremely rude and disrespectful. More training in customer service could help. Specific cashiers are highlighted for outstanding, patient, and kind service, keeping the line moving while helping each customer. One employee is noted as the most helpful and polite. Despite crowds and some negative aspects, the overall experience leads some to rate it very highly.
Worst Daune Reade ever, all the workers here are miserable.
September 2025
I don’t work in the area anymore and this is my favorite Duane Read. Also the staff is polite, kind and even if it’s crowded, it doesn’t bother me. You just have to wait your turn. And I rate this location 999 trillion stars also Gee Gee is nice to 😉.
July 2025
Absolutely terrible service and unacceptable behavior. The Black woman at the checkout counter was incredibly disrespectful, unprofessional, and completely incapable of assisting customers.
