Duane Reade is a pharmacy that provides a local and pleasant experience for many customers. The staff is consistently described as kind, helpful, friendly, and accommodating. Customers report being cheerfully greeted at the door and receiving great customer service. The pharmacy team is noted for being helpful in finding solutions with prescriptions. A visit for a flu shot was fast and painless, with staff seeming especially grateful for prepared forms and offering free covid tests. Checkout is made fast and easy by helpful personnel. While some shelves may not be fully stocked in the afternoon, the overall in-store experience is often different and more positive than some online reviews suggest. The workers are accommodating and the service leaves customers with a pleasant impression.
This pharmacy used to be better than others but the customer service at the pharmacy is so rude - very passive aggressive and constantly stonewalling. Steer clear of Melissa there
July 2025
Go there if you want to be treated rudely by sales associates.
May 2025
This pharmacy feels just like a “local” pharmacy. Anna who is the senior pharmacist is always kind, helpful and finding solutions when there are issues with how the doctor sent a prescription or other issues. And Laura who works in the department is wonderful.
