Duane Reade is a convenient and clean pharmacy. The staff, especially in the pharmacy, are consistently described as wonderful, helpful, friendly, respectful, kind, understanding, and patient. Many reviewers feel well-known and appreciated, noting the team makes interactions feel personal, like being part of a family, and they are particularly friendly to regular customers in the neighborhood. The pharmacy staff are recognized for being very helpful and calm, even in busy or difficult situations, providing top-tier service and information. While most experiences are positive, with prescriptions often ready in a timely manner, there have been occasional minor issues. Some reviewers mention having to compromise on items or experiencing rare mishaps with an order placement or a lack of communication leading to short waits. However, the staff are commended for helping to resolve problems, including issues with prescriptions or insurance copays. Overall, the location is viewed as being on top of it, with a supportive and kind team that is well-loved by the community.
