Gucci - Saks New York 5th offers a mixed shopping experience. Some customers report difficulty reaching staff by phone, with calls dropping or going unanswered, which does not reflect the high level of service expected. Inside the store, most reviews highlight friendly and professional sales associates, with one employee named Wil receiving particular praise for his patience and willingness to assist, making the experience enjoyable for many. Customers appreciate the helpfulness of staff like Takashi, who goes above and beyond to find the perfect items. However, some visitors feel the in-store experience does not match the luxury standards of other Gucci locations or brands like LV and Dior. Packaging and overall service quality vary, with some feeling the experience was not as expected, especially compared to other countries. Despite these mixed reviews, many customers leave satisfied, especially those who receive attentive treatment and personalized assistance from staff members.
Me and my wife had a great experience with the salesman Trevor. We highly recommend him. The only issue is we ended up buying much more than planned as the service was so good. Trevor found us some amazing picks. 👏 😄 🤣 Thanks Trevor
May 2025
I had the pleasure of being assisted by the most amazing sales advisor Jovany. I had no intentions on buying but with all of the product knowledge he allowed me to discover, gave me a different insight on the fashion house. I will come back and purchase from him again and again.
January 2025
Called here and my call dropped, or someone hung up immediately. Called back several times, no response. Not exactly 5th Ave service in the store either.
