Johnston & Murphy is highly praised for its exceptional customer service and helpful staff. Customers often mention the friendly and professional team members who go above and beyond to assist. One story highlights how a staff member named Gina went out of her way to find a difficult-to-locate pair of shoes online, arranging for them to be shipped directly to the customer. Others note that staff members like Steve and Tyler provide honest advice and personalized assistance, helping customers find the best outfits and making shopping a pleasant experience. The store's management, including professionals like Malik, are appreciated for their helpfulness and non-pushy approach. Customers also commend the store’s services after the sale, with one mentioning that the company exceeded expectations by repairing an issue with a shoe purchased two years prior and even sending a check for it. The store is described as welcoming, with reasonable prices, good humor, and efficient operation, opening on time and finding exactly what customers need. Overall, Johnston & Murphy is recognized for its excellent customer service, attentive staff, and unique business model that keeps customers loyal and satisfied.
Great staff and selection! Just wish they carried ladies as well!
April 2025
Excellent service, friendly staff and they have a good sense of humor. Prices were reasonable. Opened on time i didn't have to wait and the sales staff found exactly what I was looking for
November 2024
Best place to go! The staff was amazing and helpful. Definitely ask for Steve when you enter. He will find you the best outfits that work for you and will be honest with you! So glad I chose to go here, will for sure be back!
