The RealReal is the largest online marketplace for authenticated, resale luxury goods, boasting over 24 million members. Customers can buy and sell high-end items from renowned designers like Chanel, Gucci, Louis Vuitton, and Prada. With 12 retail locations across the US, The RealReal offers various services including shopping, consignment, free valuations, and personal styling. New customers can enjoy $25 off their first in-store purchase. While some reviews mention that the store manager should adopt a more relaxed demeanor, many customers appreciate the helpfulness and attentiveness of the staff. Positive experiences highlight the quick assistance from associates, who allow customers to inspect items thoroughly before purchasing. Several shoppers express satisfaction with their purchases and the overall shopping experience, preferring certain locations over others due to the inviting atmosphere. Long-time customers commend The RealReal for its consistent service and the ability to sell items, even though they acknowledge that consignment sales may not yield the same return as original purchases. Many clients enjoy the option of applying earned money as store credit for future buys, enhancing their shopping experience. Overall, The RealReal is seen as a reputable company that strives to make clients happy, attracting both buyers and sellers in the luxury market.
Tochi was very helpful with the consignment process. Thanks!
May 2026
I had a wonderful experience with Tochi during my first time consigning! She walked me through the process and answered all of my questions! She was extremely knowledgeable and made me very excited to continue to consign with RealReal. Amazing first impression! Thank you!
May 2026
Tiffany was absolutely amazing! She was so helpful, knowledgeable, and such a pleasure to work with from start to finish. She made the whole experience feel easy and welcoming. And on top of that… her nails were BEAUTIFUL 💅✨ You can tell she really cares about what she does and the people she helps. Highly recommend!
