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“This place is a gem. Omar is super friendly. We always have fun, cool conversations. The place always smells real good. The service is efficient and quick, plus real close to the border! I recommend it to everyone!! I can't say the same thing about the Middle Eastern young man that works there sometimes. He's very obnoxious, has no manner, to professionalism, it's as if he's doing me a favour for being a store, not me being a patron in his store. OWNER: Please educate this dude!”
“2025: very disappointed that store changed their hours... Open at 11:00 a.m. now instead of 9:00.
2024: I went to T-Mobile this morning and was helped by Christian.
He was fantastic:
Attentive, friendly, knowledgeable.
I like how he tested my SIM card before I left the store just to make sure it was working right.
Got to love that kind of attention to detail and caring about customer satisfaction”
“Luis is ABSOLUTELY Amazing and so VERY helpful every time we come in with a problem. I have NEVER Met SOMEONE So Patient and Helpful Ever till Luis. He should be the STORE Manager with all his Amazing Knowledge and Patience !!! He is ONE IN A MILLION and Niagara Falls NY Cricket and all there customers are Fortunate to have Luis . Thank You So VERY MUCH Luis for always helping me with whatever problem my cricket phone presented.”
“Litterally the best customer service ive evee received. Had a few issues with an insurance claim and getting my new phone, Moe was great and went over the top to help me get the claim tthru. Also there were two younger workers in the night before that helped me and were awesome. Wont go anywhere else!”
“My mom and I had a recent experience and had to get mom a new phone plan. Kevin, Pat, and JeffHelped us. They actually sat with us for about 4 hours to get everything perfect. They got mom a new phone and took her off another account. Jeff!! You are amazing you were very polite and very sincere. Kevin! Thank you for helping figure out how we could get mom out of the situation of being on someone else's account and helping mom break free from that hold! Pat!! You sat with us and listened. You help transfer all data to the new device and deleted from the old. The customer service we received other 2 visits to your store location was so pleasant. We were created as soon as we walked in, with smiles and by the time this was all done we left with hugs! Thank you!! Thank you so very much”
“These guys were absolute life savors today! I just came over the border but the american sim card I bought didn't work. They helped me out and got it to work, free of charge.”
“mia was so knowledgeable and patient. i wish everyone in customer service had such a soothing, eloquent and upbeat persona! she took her time and was very thorough and easy to understand. she made our experience very pleasant and comfortable transferring over!”
“I have called for the last year, that the WIFI goes out everyday. Spectrum has always been very helpful, either replacing the boxes or send out a technician to see what the issue was. It would help but still go out. Finally they send Jose, he was not going to leave until he found the issue. And he stood for 2 hours and finally was able to fix the issue. If I could give a 10 star review I would, what a great company, all the phone calls and technicians had great customer service and all tried to fix the issue, but Jose was not giving up and fixed it. Love Spectrum ❤”
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“Dakhota Did a great job helping Me switch over to AT&T. He was friendly and knowledgeable. Everything went very smooth and was very easy thanks to his expertise.”