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“Adrian and Jermaine were amazing! As I was visiting my mother accidentally shattered her phone screen and needed repairs asap. They let us know all technical warnings before taking it in and had us in and out in less than 30 minutes. Will be recommending Wireless Hope going forward, as we have gone to other techs (Albany) who have completely messed up basic cell prompts in the past.”
“Every time I show up here I receive nothing but excellent customer service especially from El.He has been nothing but extraordinary! Definitely will be returning in the future.If you need anything from a phone store this is the place!!”
“I am a T-Mobile customer but I came here for help because my phone was all messed up and let me tell you the girl here was fantabulous she took great care of me and fixed my phone for me.”
“Jason was extremely helpful in resolving my issue and guided me through the process with Verizon customer support. I would highly recommend Jason to anyone in need of Verizon phones and any service issues.”
“Stefan was a great help and answered all the questions I had and assisted with the changes I needed on our bill. Will deff be looking for Stefan next time I'm in”
“I needed to upgrade to 5G but was apprehensive about how painful the process might be. Turns out, no worries. It was seamless and got everything ported over to the new phone. Whole process took maybe a half hour at most and was painless, not painful. Based on my two experiences there (first was in 2021), I consider them very professional and very helpful, Highly recommended.”
“This is the telephone company that I currently use. My expectation at the moment is not that good. At first they gave me a lot of internet and some benefits have currently been taken away from me. I think their quality has dropped a bit.”
“Great manager! Joe really went above and beyond for me. The only complaint is it was quite short staffed given it’s Xmas week. I waited 45’ before anyone was available to help me. Was there for 3.5 hours. Tedious process. That requires more staff to handle the volume at this time of year and on weekends, too.”
10AM - 8PM
18 Wolf Rd, Albany
Mobile Phones
“Last Thursday march 13, 2025 was my first visit to a corporate store and was helped by employee called TC. She was fantastic and very knowledgeable. Sge got me on a plan I could afford because T Mobile put me on a major price increase I couldn't afford. She got me on a plan called choice 55. She went above abd beyond the call of duty to keep me with TMobile. I appreciate what she did for me very much. Excellent employee. My name is George.”
“The woman that helped me last Sunday was amazing. She not only fixed a bug in my phone but helped 3 other customers while doing it. She deserves recognition for her ability and kindness.”
“Katelyn, the staff member who assisted me was extremely knowledgeable, helpful patient and very courteous. She went above and beyond to satisfy my needs and if her manager reads this, he or she is very lucky to have her as an employee. ??
Thank you, Katelyn, for the great job you did today. I appreciate it very much!”
“Harry was wonderful at Metrco PCS on Central Ave in Albany. I needed to get a new phone. He transferred all of my info over and arranged all my icons like I previously had. It was seamless, plus he is such a nice guy!”
“I've always had a good experience here. Shay and his team go well above and beyond helping me. Some places don't offer anything but sales. This store offers it all with a smile!”
“After much debate, I decided that my 23 year old, almost mint condition, Mercedes-Benz finally needed an upgrade. It was time to replace the cassette tape-deck radio and upgrade to a new wireless Apple CarPlay enabled touchscreen. After doing some research I decided to visit Boomer Mcloud in Schenectady. When I walked in I was immediately greeted by the General Manager Joe. He was super patient and answered all of my questions without trying to give me the typical sales pitch. He walked me through all of the options available for my car and scheduled my appointment. I wanted to retain the classic look of my radio console so I purchased a console frame that matched my original but could fit a touchscreen instead of just my old tape-deck. Needless to say the technician customized the entire setup to fit as I envisioned. I’m very happy with the entire experience. Not only did Joe and his staff provide great customer service, they did an excellent job installing my custom frame, touchscreen and backup camera in under 3-4 hours as projected. Their prices are very reasonable and if they don’t have exactly what your looking for Joe will get it for you. I’d highly recommend this spot for your car audio needs, especially if you need something custom!!”
10AM - 7PM
898 Loudon Rd, Latham
Mobile Phones
“First called this location and spoke with Joe. He was very confident and sharp with his knowledge of my phone problem I was having and so I decided to visit. Joe was there and helped me sort out my issues and I was able to leave with a new working phone in a super quick time frame. This place had good reviews and I'd like to contribute in saying they did a great job for me too!
EDIT: Second visit months later to upgrade my wife's phone and we worked with Jordan, who loves Taco Bell and is getting married soon. She was super knowledgeable and very pleasant to work with.
Still highly recommend this place, even across two different people we worked with. Will come back for any phone needs for sure.”
“RYAN WAS EXCEPTIONAL. I had something happen that only an experienced at&t person could handle. He even multi tasked everyone that came in. Cameron was also exceptional. I loved this store. I got answers and was listened to”
10AM - 7PM
1400 Altamont Ave, Schenectady
Mobile Phones
“I called ahead with questions and talked to Justin. Later in the day I stopped in to buy a new SE phone. Justin was great and made the transaction easy to understand and seamless. He spent time setting up my new phone and helped me to transfer everything over from the old to the new. He applied my new screen protector and made sure I had accessories that I needed. If I had tried to do the new phone setup myself, I'm sure it would have taken so much more time and would have caused me so much frustration. While I was there, two other customers came in because it is a busy location. Justin was manning the store by himself, but was able to help others between set-up steps. He is very proficient at his job and I hope Cricket Wireless recognizes the excellent team members who make them look so good!”
“I've been a T-Mobile customer for over 20 years and have never regretted it. I dropped by here yesterday to get a new sim card. I was helped by a wonderful young man, Marco. He knew his business, was informative, knowledgeable and friendly. Unlike some places I've been, he made me feel welcome while he replaced my sim card and checked to make sure it worked. Anytime I need help in the future, I'm coming here!”
“Fabolous time today at the store with the manager Malaina! Went in to pay my monthly payment and add a line for one of my kids, ended up getting 2 great for their age cell phones for my kids, cases and all and still saved $180! Just an all around great experience even with my kids driving me crazy. Seriously if you need to save (and who doesn't) go see Malaina ASAP”
9AM - 7PM
87 Central Ave, Albany
Mobile Phones
“Quick, professional, and reliable service. They fixed my phone perfectly and explained everything clearly, with no hidden costs. Highly recommend this shop for fast and trustworthy phone repairs.”
“Stopped in the store as I needed a new protective glass screen on my iphone16. Logan, the store manager, was professional, polite and friendly. He carefully and quickly removed the shattered screen and replaced it with a new one. I was very pleased with the service and highly recommend.”
10AM - 7PM
1593 Central Ave Ste A, Colonie
Mobile Phones
“Taylor was incredibly professional and thorough in explaining everything I needed to know about my replacement phone. Very friendly, patient, and extremely knowledgeable to make me feel comfortable with my new phone after a phone-ending drop of my old phone. Give her a raise!”
“Thank you to Austin for spending so much time helping us upgrade our phones, explaining new features and also setting us up with new home internet. You were so kind, your patience didn’t go unnoticed, and all while training 2 new employees! Thanks!”
“Josh is very professional and helpful. Help me get a better deal.I have been with Verizon for years and not getting anything better. Thanks to Josh
Anita Ivan”
“This T Mobile Store on the 2nd Floor in Colonie Center has always, every time I go there, gotten me out of phone problems and fixed my phone. Their two employees , namely Gazelle & Ian work through all my phone troubles. Explain every question I ask in detail. They are determined to fix my phone. When I go to other T Mobile locations, they don't give any effort in getting me out of my phone troubles. I have been to T Mobile in colonies center, 2nd floor several times and they are always so polite and so helpful. Even when they are swamped with customers they do not rush. I will always go to this location when i have phone issues. I will always hope they are working there, unless they get promotions, which they sure do deserve. Don't want to get too corney, but they really do go above and beyond and make sure you understand the problem in case it should do me up in the future.”
“Verizon was charging me for a bill I should have never been charged for. I refused to pay it. I spent several hours in total trying to handle this chatting with the live reps online and with calling Verizon on the phone. They refused to help me. I finally was able to make it to this store location and spoke with Shakira the manager and told her my situation. She was able to resolve the situation for me by reducing my bill to $0. She was going back and forth on the phone with verizon and stayed an hour after closing time so that I didnt have to deal with this any longer. Thank you Shakira”
“What I was impressed with was the fact that the gentleman that served my brother phone decided that it was better to show customer service instead of just trying to make me pay more for a phone that was still working properly I was up on the fence regarding whether I should pay for another phone or stick to the phone that I had. The workers showed excellent service and let the me know that he's there to take care of you instead of trying to show you something that you didn't need. He has all my phone issues check with the computer and found out why my phone was acting the way it was so I didn't have to spend over $500 for another phone. He should get a raise or at least acknowledgement for his excellent customer service. Hooray for MetroPCS”
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“Uriah had the patience of a saint as he explained the different options available to me. I always have a million questions and he responded in kindness every time! Spectrum gained a long term customer because of him :)”