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“Employees are (friendly)approachable if need any assistance, respectful and very knowledgeable about their store and products. This place has all kinds of farm equipment, yard supplies like soil,wood,animals foods of all kinds,this is a must go to store and prices doesn't seem bad at all,ask for stephen or Rachelle very professional employees.”
“Fantastic service- knowledgeable and friendly. Bought flooring and a front door (special order). Arrived weeks before Home Depot/Lowe's and saved a lot of $. They take their time with you and are great with design.”
“Kudos to Cristian in customer service. Called several big box stores in the area only to have literally no one answer the phone. Cristian not only answered quickly but then went above and beyond looking for answers for us. Awesome job!”
“Ricardo was awesome to work with. My fiancé and I went in looking for an air nailer and quickly realized how overwhelming all the options were, we were honestly about to make the wrong purchase. We asked Ricardo to unlock one so we could buy it, and he stepped in right away.
After asking a few questions about our project, he quickly realized it wasn’t the right tool for what we needed and saved us from making a bad purchase. He explained everything in a way that actually made sense and guided us to the correct nailer. On top of that, he made sure we had everything else we needed to get started, things we definitely would’ve missed on our own.
Super helpful, easy to talk to, and just really great service overall. We really appreciated it! Thank you Ricardo!!”
“I went into home depot to purchase a kitchen range and only after a couple of minutes.I was offered help by bob, he was fantastic.He went through and looked for everything online that I needed, he got me a couple of discounts. Everything went very smoothly, very gracious, very polite and I very much appreciated all the help that he gave me it did not take that long. And I was very happy with the first one that he came up with. It's like he knew what I needed. Thank you, Bob.”
“Tools department & Garden always look immaculate compared to other stores. Other stores have product or what they call sidestacks everywhere even in the shopping areas. Messy & unkept but Clay is always neat and clean.
Help is good sometimes hard to find help at night though in certain departments. Other than that it's a very clean store & you can tell the associates working there care about their store.
Outside the store is a problem but I work in a field that is knowledgeable to know it's the landlord not filling the potholes and the landscaping looking abysmal. Lowe's just gets the blame because they are the biggest anchor when you pull in the parking lot. Hopefully they get it resolved.”
“This location is great. All of the employees are very nice and willing to help. The new manager has made this location even better and he has no problem taking 10 or 15 minutes of his time to explain something to you. The new garden center is beautiful and not packed full of stuff no one wants like other places. Always have a great selection of chicken and ducks as well as great seasonal products.”
“we had our VERY OLD kitchen redone by the people at Home Depot ! very nice result.... we are very pleased! the contractors were professional and got the job done in a timely manner..... from our consultant Steve in Kitchens who was so helpful and knowledgeable to Sakib and his crew who made it so beautiful...thanks again !! we love it and should have done it a long time ago...”
6:00 AM - 9:00 PM
131 Simon Dr, Syracuse
Home Improvements
“We love Lowes! In the paint department, my wife and I needed to match some paints to redo our living room at Kim from the Rt. 31 Syracuse store was incredibly helpful. In needing a new fridge also, she pointed us i the right direction and had our paint all mixed and ready for us. You could tell she valued our time by being effcient in her work and direction and she was just a pleasure to work with. In the refridgerator area, Matt was very helpful during the day answering questions and checking stock for us. Refrigerators have sure changed and he got us up to date with what features we could look for in various models, price points, etc. Later that night, Scott was incredibly helpful and patient with us as we made our final decisions and closed the deal. There was some delay with getting the Lowe's charge card (saved 100 dollars right there) . I had to speak to a representative from their credit department on the phone. This could have been a pain but Scott sanitized his phone, let me speak to the person and we were able to complete the transaction with no problem. Scott had a very good sense of humor, ability to juggle several customers without any of them feeling unsupported and very good overall knowledge of the products and the specifications that would be our best bets! Great job, Lowes! Scott, Kim and Matt have served you well this holiday season!!!”
“Nice staff, I guess. Not sure if they're too dumb to use the system or the system is unreliable as heck but it allegedly crashed 3-4 times while trying to complete the rental process”
“Nick at doors not only ordered our doors but answered all our questions on top of building and rebuilding the custom doors till we got them just how we wanted them!!!!! Thank you nick...”
“Most of the stuff you want are here, one issue I am not sure why this is happening you really have to remember where you buy what because for some reason, this place does sell or carry a specific brand this is industry wide ..bummer remember that.”
“Tom gave me the best customer service when assisting me with the keys!! There was a situation and tom came over to help, and really showed he cared and he cares about the store!!! I love that!! Need more people like that”
“My brother-in-law and I stopped in tonight regarding an issue with a gallon of paint we had purchased. After beginning our project, we quickly realized the color was significantly different from what we expected.
When we brought the issue to Customer Service, the gentleman assisting us immediately denied a refund because the paint had been opened. While we understood that policy may limit refund options, no alternative solutions were offered, and we were simply referred to a manager who was assisting another customer. Unfortunately, there was no apology, explanation, or attempt to help resolve the situation, and the interaction came across as dismissive.
Thankfully, a wonderful employee from the Paint Department, Maryjane, stepped in to help. She listened to our concerns, offered to correct the paint at no charge, and got us exactly what we needed. We weren’t looking for a refund, just the simply wanted the correct color so we could finish our project. Maryjane handled the situation professionally, kindly, and without making us feel like we had done anything wrong.
While waiting for the corrected paint, we noticed the manager and the Customer Service associate taking photos of each other behind the counter, which only reinforced the impression that professionalism was lacking.
I’m giving this location 4 stars solely because of Maryjane. She completely turned the experience around and saved our project.”
“Employee helen from garden is the absolute sweetest most helpful person I've ever met at a lowes, 10/10 would come back again, lowes really upping their garden game right before summer, good job”
Home Improvements
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Home Improvements
“Make sure you go see Darron when you go to this place. 15% was the greatest deal I've ever received which was temporary. Great customer service and great hair. Just make sure to ask for Jeremy for a manager special”